Desktop IT Support Specialist

NPSG Global; Marietta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

NPSG Global in Marietta, GA is seeking a Desktop Support Technician to manage deployment, configuration, and ongoing support of IT assets, including laptops, desktops, mobile devices, and enterprise systems. You will be the first point of contact for new deployments and for resolving tickets.

This on-site role requires strong Windows 11 troubleshooting, Azure AD/O365 administration, and experience with remote and on-site user support via Teams.

Qualifications

• Bachelor’s degree in computer science, information technology, or another relevant field preferred; will consider candidates currently pursuing their degree.
• Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops.
• Experience in IT end-user support, help desk, or IT related experience.
• Experience with administration and support of Azure AD and O365.
• Excellent troubleshooting skills with Windows 11 operating system.

Responsibilities

• Install, configure, upgrade, and/or support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.
• Communicate with employees via phone, e-mail, and Teams to quickly resolve technical issues with a positive attitude and professional demeanor.
• Utilize a centralized ticketing system to track, manage, and resolve issues and service requests. Monitor and prioritize issues and service requests. Escalate tier two and tier three issues to the in-house IT team.
• Manage and track IT assets within IT asset management system.
• Provide support for telecommunication systems.
• Create and update technical support documentation, policies, and standard operating procedures.

Skills

Azure AD

O365

Windows 11

End-user Support

Help Desk

Education

Bachelor’s degree in CS/IT

Pursuing degree considered

Tools

Jamf

Intune

Apple Business Manager

Apple Configurator

DUO MFA

RingCentral

PowerShell

Job description

NPSG Global in Marietta, GA is seeking a Desktop Support Technician to manage deployment, configuration, and ongoing support of IT assets, including laptops, desktops, mobile devices, and enterprise systems. You will be the first point of contact for new deployments and for resolving tickets.

This on-site role requires strong Windows 11 troubleshooting, Azure AD/O365 administration, and experience with remote and on-site user support via Teams.