Desktop IT Support Pro — Windows, AD & Security

Gebhart; Wabash (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Gebhart Holdings is seeking an IT Desktop Support Specialist to provide day-to-day technical support across divisions. The role resolves tickets, installs and maintains computers and software, supports connectivity, licensing, security, and vaults, and handles backups and VoIP services.

The specialist serves as the first point of contact for internal customers and escalates issues as needed, while staying current with industry trends and participating in occasional after-hours work.

Qualifications

• Proficiency with Windows Desktop and Server environments.
• Experience with AD, GPO, and Office 365 administration.
• Strong troubleshooting, ticketing, and user support skills.

Responsibilities

• Respond to, troubleshoot, and resolve tickets in a timely manner, documenting progress.
• Install, configure, and maintain computers, operating systems, and software for users.
• Administer backups and verify recovery of servers/workstations.
• Set up and support peripherals, network cabling, and connectivity issues.
• Support user licenses, security settings, and VoIP services.
• Train users on new systems and provide usage guidance.
• Escalate complex issues to senior IT staff as needed.
• Stay current with industry trends and technologies.

Skills

Windows OS

Windows Server

Active Directory

Group Policy

SharePoint/M365

IP Networking

Education

Associate degree in IT/CS

Job description

Gebhart Holdings is seeking an IT Desktop Support Specialist to provide day-to-day technical support across divisions. The role resolves tickets, installs and maintains computers and software, supports connectivity, licensing, security, and vaults, and handles backups and VoIP services.

The specialist serves as the first point of contact for internal customers and escalates issues as needed, while staying current with industry trends and participating in occasional after-hours work.