IT Desktop Support Specialist

Gebhart; Wabash (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Gebhart Holdings is seeking an IT Desktop Support Specialist to provide day-to-day technical support across divisions. The role resolves tickets, installs and maintains computers and software, supports connectivity, licensing, security, and vaults, and handles backups and VoIP services.

The specialist serves as the first point of contact for internal customers and escalates issues as needed, while staying current with industry trends and participating in occasional after-hours work.

Qualifications

• Proficiency with Windows Desktop and Server environments.
• Experience with AD, GPO, and Office 365 administration.
• Strong troubleshooting, ticketing, and user support skills.

Responsibilities

• Respond to, troubleshoot, and resolve tickets in a timely manner, documenting progress.
• Install, configure, and maintain computers, operating systems, and software for users.
• Administer backups and verify recovery of servers/workstations.
• Set up and support peripherals, network cabling, and connectivity issues.
• Support user licenses, security settings, and VoIP services.
• Train users on new systems and provide usage guidance.
• Escalate complex issues to senior IT staff as needed.
• Stay current with industry trends and technologies.

Skills

Windows OS

Windows Server

Active Directory

Group Policy

SharePoint/M365

IP Networking

Education

Associate degree in IT/CS

Job description

Description

POSITION SUMMARY:

The IT Desktop Support Specialist provides day-to-day technical support to employees across all divisions of Gebhart Holdings, keeping users productive and company systems secure and reliable. The Specialist resolves support tickets; installs and maintains computers, peripherals, and software; and supports connectivity, licensing, security, network cabling, backups, and cellular/VoIP services. The Specialist serves as a first point of contact for internal customers and escalates issues to senior staff or management as needed.

REPORTS TO: Business System Developer
SUPERVISES: N/A

ESSENTIAL RESPONSIBILITIES:

• Respond to, troubleshoot, and resolve repair, service, and request tickets in a timely manner, keeping each ticket documented until resolved.
• Install, configure, and maintain computers, operating systems, and software for new and existing users.
• Administer backup and recovery systems, including scheduling, monitoring, and verifying backups of servers, workstations, and cloud data.
• Set up, service, and troubleshoot peripheral equipment, such as printers and projectors.
• Troubleshoot and repair network cabling and connectivity issues.
• Support user accounts, software licensing, security settings, and cellular/VoIP services.
• Train users on new systems and equipment and provide information on their use.
• Escalate internal customer or technical issues to senior staff or management when necessary.
• Assist senior IT staff with routine tasks and special projects as directed.
• Stay current with industry trends, technology, and software developments that affect company systems.
• Work on call and outside normal business hours occasionally, as required.
• Regular and timely attendance is an expectation of the position.
• Follow the 5S foundations for deploying lean production tools and processes.

EDUCATION AND/OR EXPERIENCE:

• Associate degree in Information Technology, Computer Science, or Information Systems preferred.
• Equivalent industry experience in lieu of a degree will be considered.
• Industry certifications are a plus but are not required.

Requirements

EDUCATION AND/OR EXPERIENCE:

• Associate degree in Information Technology, Computer Science, or Information Systems preferred.
• Equivalent industry experience in lieu of a degree will be considered.
• Industry certifications are a plus but are not required.
  

COMPETENCIES:

• Must have a valid driver’s license.
• Proficiency with Windows Desktop and Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft SharePoint/Microsoft 365, and IP networking and routing.
• Self-starter that takes initiative with a high attention to detail.
• Strong interpersonal, communication, and organization skills.
• Ability to multitask and adhere to deadlines.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Physical Activity: Talking, hearing, repetitive motion, stooping, crouching, standing, walking, lifting, climbing stairs, and climbing ladders.
• Physical Requirements: Sedentary work. Involves sitting most of the time. Occasional lifting of up to 25 lbs.
• Work Environment: Primarily office-based. Occasional work in production, warehouse, or foundry areas involving heat, noise, dust, moving equipment, and temperature swings.
• Working at Heights: Works from ladders and lifts when installing, running, or repairing network cabling.
• Visual Acuity: Ability to determine the accuracy, neatness, and thoroughness of the work assigned, including to make general observations of facilities.

CORE VALUES:?

• Safety – Protects our people and our data by keeping systems, user accounts, and backups secure, and follows plant safety rules when working in production areas.
• Respect – Treats every user with patience and dignity regardless of technical skill, and helps each one become more capable with the tools they use.
• Organization – Keeps tickets, equipment records, cabling, and work areas documented and orderly, applying 5S discipline to every IT space.
• Resilience – Stays with problems until they are resolved and keeps commitments during outages, after-hours calls, and competing deadlines.
• Customer Centric – Treats every employee as an internal customer, delivering reliable, timely support so our teams can serve our customers and community.