Desktop IT Support & Imaging Specialist

GTN Solutions; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

GTN Solutions in Jacksonville, FL is seeking an IT Support Technician to manage hardware and software deployments, imaging devices, and routine maintenance across workstations, printers, and mobile devices. You will track inventory, handle shipping/receiving, and resolve user issues while supporting tickets in ServiceNow.

You will assist with escalations and adapt to different management styles, demonstrating initiative and reliability in a fast-paced IT environment.

Qualifications

• Experience installing and maintaining hardware and software across diverse devices.
• Ability to image desktops, laptops, and other endpoints for deployment.
• Troubleshooting, parts replacement, and basic system upgrades as needed.

Responsibilities

• Imaging devices such as desktops, laptops, and other endpoints.
• Manage shipping/receiving and dispatch of devices to users.
• Track hardware inventory and resolve user issues.
• Handle tickets in ServiceNow promptly.
• Assist with technical escalations during service delivery.

Skills

Hardware support

Software deployment

Imaging devices

Troubleshooting

Inventory management

Customer service

Self-motivation

Tools

ServiceNow

Job description

GTN Solutions in Jacksonville, FL is seeking an IT Support Technician to manage hardware and software deployments, imaging devices, and routine maintenance across workstations, printers, and mobile devices. You will track inventory, handle shipping/receiving, and resolve user issues while supporting tickets in ServiceNow.

You will assist with escalations and adapt to different management styles, demonstrating initiative and reliability in a fast-paced IT environment.