Onsite IT Field Tech — Imaging & End-User Support

Computer Task; Fayetteville (TN); On-site; USD 28,000 - 39,000; Full time

Job summary

CTG, a Cegeka company, seeks Field Services Technicians to support desktop and end-user devices for a client in Tullahoma, TN. This onsite, hands-on role offers growth within a dynamic IT environment.

Ideal candidates have 1–2 years of desktop support experience, basic hardware/software knowledge, and strong communication skills. You will image desktops, troubleshoot issues, and travel locally in the Greater Nashville area with mileage reimbursement.

Qualifications

• 1–2 years of desktop support experience or equivalent training
• Basic knowledge of desktop hardware, software and operating systems
• Experience with SLA frameworks and escalation procedures
• Strong interpersonal and organizational skills
• Basic understanding of workstation backups and restores and recovery procedures
• Excellent communication across all levels; English fluency preferred
• Familiarity with Microsoft 365 troubleshooting; A+ certification preferred

Responsibilities

• Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Validate system builds to ensure readiness for deployment.
• Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Confirm resolution with end users and escalate unresolved issues per client procedures.
• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
• Maintain clear and professional communication with customers.
• Perform basic hardware maintenance and component replacement.
• Track and manage inventory of IT equipment.

Skills

Desktop hardware & software basics

PC imaging & deployment

End-user support & troubleshooting

SLA adherence & escalation procedures

Strong verbal & written communication

Time management & organization

Travel locally

A+ certification or equivalent (pref)

Job description

CTG, a Cegeka company, seeks Field Services Technicians to support desktop and end-user devices for a client in Tullahoma, TN. This onsite, hands-on role offers growth within a dynamic IT environment.

Ideal candidates have 1–2 years of desktop support experience, basic hardware/software knowledge, and strong communication skills. You will image desktops, troubleshoot issues, and travel locally in the Greater Nashville area with mileage reimbursement.