Desktop / Field Support Engineer L2

HTC Global Services; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, Vision)

401(k) matching

Paid Time Off

Holidays

Wellness programs

Job summary

HTC Global Services is seeking a Desktop / Field Support Engineer (Hospital IT) (L2) to join our 24/7 support team in Brooklyn, NY. The role focuses on imaging, deploying, maintaining, and troubleshooting desktops and laptops for hospital staff, with on-site and occasional travel between nearby locations.

You will work directly with clinical users and IT teams to ensure minimal downtime and high service quality.

Qualifications

• Associate degree or equivalent work experience in IT.
• 2+ years desktop engineering or field support experience.
• Experience imaging, configuring, and deploying desktops and laptops.

Responsibilities

• Install, configure, repair, and maintain desktops, laptops, and peripherals.
• Create and deploy Windows OS images using enterprise imaging tools.
• Troubleshoot hardware and software issues remotely and on-site.
• Support PC refreshes, hardware upgrades, and IT deployment projects.
• Provide support for clinical workstations and mobile devices.
• Communicate issue status with clinical users and IT teams.
• Maintain HIPAA-compliant security practices and documentation.

Skills

Imaging & Deployment

Windows OS

PowerShell scripting

Ticketing systems

Hardware troubleshooting

MDM

HIPAA compliance

Education

Associate degree in IT

Tools

ServiceNow

Remedy

Zendesk

SCCM

Job description

Job Description

Job Title : Desktop / Field Support Engineer (Hospital IT Support) L2

We are seeking a Field Support Desktop Engineer with technical expertise and a solid background in healthcare IT environments to join our 24/7 support team. This position will be 3 weekdays from 8 am to 5 pm at and Saturday and Sunday from midnight to 9 am and focuses on imaging, deploying, maintaining, and troubleshooting desktops and laptops, while ensuring minimal downtime for hospital staff. You will work directly with clinical users and IT teams to support critical systems that impact patient care.

Work Location & Travel Requirements

This role will be primarily based at one of our Brooklyn, NY offices. Occasional travel to our other Brooklyn-area locations (all within approximately 15 miles) will be required to provide on-site support as needed.

While having personal transportation may be helpful, it is not required. Candidates should be comfortable traveling between locations using public transportation and transporting work equipment when necessary.

Position Overview

Support the technology that keeps clinical teams running. This role focuses on imaging, deploying, maintaining, and troubleshooting desktops, laptops, mobile devices, and clinical workstations in a fast-paced healthcare environment where minimizing downtime is critical.

What You'll Do

• Install, configure, repair, and maintain desktops, laptops, and peripherals.
• Create and deploy Windows operating system images using enterprise imaging tools.
• Troubleshoot complex hardware and software issues both remotely and on site.
• Support PC refreshes, hardware upgrades, user moves, and IT deployment projects.
• Provide support for clinical workstations, workstation-on-wheels (WOWs), and EMR terminals.
• Provision and troubleshoot mobile devices using MobileIron MDM.
• Communicate with clinical users and IT teams regarding issue status and resolutions.
• Follow HIPAA and hospital IT security policies during all support activities.
• Maintain documentation, asset inventory, and technical procedures.
• Participate in on-call rotation and after-hours emergency support as needed.

Required Qualifications

• Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
• Minimum 2 years of desktop engineering or field support experience.
• Expertise in desktop and laptop imaging, configuration, and deployment.
• Knowledge of Windows operating systems, device drivers, and endpoint security.
• Experience or training with PowerShell, VBScript, or Batch scripting.
• Experience with ServiceNow, Remedy, Zendesk, or another IT ticketing system.
• Intermediate to advanced Microsoft Office proficiency.
• Ability to lift up to 50 pounds and provide hands-on support throughout hospital facilities.

Preferred Qualifications

• Experience supporting hospital or clinical environments.
• Experience supporting EMR systems and clinical workflows.
• MobileIron MDM experience.
• Experience with CrowdStrike, Rapid7, or N-Able.
• A+ Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.
• Familiarity with HIPAA, PHI data handling, and ITIL best practices.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Pay Transparency Tagline

For information on the compensation range and an overview of benefits offered by HTC Global Services, please email [e-mail]. Salary, other compensation, and benefits information shared by HTC are accurate as of the date provided. The disclosed range may vary based on factors such as geographic location, education, relevant experience, certifications, skills, role fit, organizational needs & other factors as applicable. HTC Global Services reserves the right to modify ranges in accordance with governmental, state, and local requirements.

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