IT Support Technician – Desktop & Classroom Technology

HTC Global Services; Columbia (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, Vision)

Paid Time Off

Paid Holidays

401(k) matching

Group Life and Disability insurance

Professional Development

Wellness programs

a variety of other perks.

Job summary

HTC Global Services is seeking an IT Support Technician in Columbia, MD to assist faculty, staff, and students with frontline IT support and classroom technology.

You will deploy workstations, handle onboarding/offboarding, and support audiovisual systems, printers, and peripherals in a collaborative environment. Teaming with experienced IT staff, you’ll maintain inventory and documentation while delivering reliable endpoint support.

Qualifications

• High school diploma or equivalent.
• Demonstrated knowledge or experience supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments.
• Strong customer service, communication, and interpersonal skills.
• Ability to learn new technologies and follow established technical procedures.

Responsibilities

• Provide frontline technical support in person, remotely, and via service requests.
• Troubleshoot Windows and macOS computers, software, user accounts, printers, peripherals, and connectivity issues.
• Set up workstations, replace equipment, and support onboarding/offboarding and office moves.
• Support classroom, conference room, and audiovisual technologies including displays, projectors, microphones, cameras, speakers, and conferencing systems.
• Perform routine equipment checks to ensure spaces are ready for use.
• Assist with software installation, device enrollment, and OS updates.
• Maintain technology inventory, workstation configurations, and documentation.
• Escalate complex issues to senior IT staff when appropriate.

Skills

Customer service

Communication

Troubleshooting

End-user support

Team collaboration

Learning new tech

Education

High school diploma or equivalent

Associate degree or technical certification

Tools

Windows 10/11

macOS

Microsoft 365

Active Directory

Microsoft Intune

Jamf

Job description

Job Description

Job Title: IT Support Technician

Position Overview

Build a strong foundation in IT while supporting faculty, staff, and students in a collaborative technology environment. This role focuses on frontline technical support, workstation deployment, classroom and audiovisual technology, and day-to-day endpoint support while working alongside experienced IT professionals.

What You'll Do

• Provide frontline technical support in person, remotely, and through a service request process
• Troubleshoot Windows and macOS computers, software, user accounts, printers, peripherals, and connectivity issues
• Set up workstations, replace equipment, assist with employee onboarding/offboarding, and support office moves
• Support classroom, conference room, and audiovisual technologies including displays, projectors, microphones, cameras, speakers, and conferencing systems
• Perform routine equipment checks to help ensure classrooms and meeting spaces are ready for use
• Assist with computer deployment, approved software installation, peripheral configuration, device enrollment, and operating system updates
• Help maintain technology inventory, standardized workstation configurations, and documentation
• Escalate complex technical issues to senior IT staff when appropriate

Required Qualifications

• High school diploma or equivalent
• Demonstrated knowledge or experience supporting computers, technology, or end users
• Basic knowledge of computer hardware, software, operating systems, and peripherals
• Ability to troubleshoot common computer and technology problems
• Familiarity with Windows environments
• Strong customer service, communication, and interpersonal skills
• Ability to learn new technologies and follow established technical procedures

Preferred Qualifications

• Associate degree or technical certification in Information Technology, Computer Science, Information Systems, or a related field
• Familiarity with one or more of the following:
  • Windows 10/11
  • macOS
  • Microsoft 365
  • Basic networking concepts
  • Active Directory
  • Microsoft Intune
  • Jamf
  • Mobile devices
  • Classroom or audiovisual technology
  • Microsoft Teams, Zoom, or similar conferencing technologies

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• a variety of other perks.

Our success as a company is built on inclusion and diversity.

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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