Desktop Engineer – Secret Clearance (End-User)

Cyber Shell, LLC; Boulder (CO); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Life & AD&D insurance

Disability insurance

401(k) retirement plan

Holidays and vacation

Tuition reimbursement

Job summary

Cyber Shell, LLC is seeking a Desktop Engineer to keep a federal agency's end-user computing environment healthy, secure, and fully documented. This hands-on role covers imaging and deploying laptops, managing mobile devices, patching vulnerabilities, and supporting Windows and Mac platforms, including classified systems.

On a typical day you will configure devices, deploy apps with BigFix, Intune, and Company Portal, manage JAMF Pro for Mac, enforce encryption with BitLocker, and maintain

Qualifications

• 4+ years of desktop/endpoint support in an enterprise environment.
• Active Secret security clearance (or ability to obtain one) required.
• U.S. citizenship required.
• Experience with Windows and macOS devices.
• Strong documentation habits for inventory and SOPs.

Responsibilities

• Configure and deploy laptops and mobile devices for end users.
• Deploy applications using BigFix, Microsoft Intune, and Company Portal on iOS devices.
• Manage Mac devices using JAMF Pro.
• Manage endpoint vulnerabilities using enterprise security tools and drive remediation.
• Support Windows laptops and desktops, including BitLocker encryption.
• Administer Apple, Android, and mobile devices through Microsoft Intune.
• Install, configure, and maintain printers, and support MS Surface Hub.
• Manage software licenses and maintain hardware/software inventory and documentation libraries.
• Perform preventive and remedial maintenance, run diagnostics, and arrange repair or replacement of equipment.
• Move and install equipment, upgrade components and drivers, and provision and support email accounts.

Skills

Desktop support

Windows & macOS

End-user support

Security-minded

Tools

BigFix

Microsoft Intune

JAMF Pro

Job description

Cyber Shell, LLC is seeking a Desktop Engineer to keep a federal agency's end-user computing environment healthy, secure, and fully documented. This hands-on role covers imaging and deploying laptops, managing mobile devices, patching vulnerabilities, and supporting Windows and Mac platforms, including classified systems.

On a typical day you will configure devices, deploy apps with BigFix, Intune, and Company Portal, manage JAMF Pro for Mac, enforce encryption with BitLocker, and maintain