Desktop Engineer

Cyber Shell, LLC; Boulder (CO); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Life & AD&D insurance

Disability insurance

401(k) retirement plan

Holidays and vacation

Tuition reimbursement

Job summary

Cyber Shell, LLC is seeking a Desktop Engineer to keep a federal agency's end-user computing environment healthy, secure, and fully documented. This hands-on role covers imaging and deploying laptops, managing mobile devices, patching vulnerabilities, and supporting Windows and Mac platforms, including classified systems.

On a typical day you will configure devices, deploy apps with BigFix, Intune, and Company Portal, manage JAMF Pro for Mac, enforce encryption with BitLocker, and maintain

Qualifications

• 4+ years of desktop/endpoint support in an enterprise environment.
• Active Secret security clearance (or ability to obtain one) required.
• U.S. citizenship required.
• Experience with Windows and macOS devices.
• Strong documentation habits for inventory and SOPs.

Responsibilities

• Configure and deploy laptops and mobile devices for end users.
• Deploy applications using BigFix, Microsoft Intune, and Company Portal on iOS devices.
• Manage Mac devices using JAMF Pro.
• Manage endpoint vulnerabilities using enterprise security tools and drive remediation.
• Support Windows laptops and desktops, including BitLocker encryption.
• Administer Apple, Android, and mobile devices through Microsoft Intune.
• Install, configure, and maintain printers, and support MS Surface Hub.
• Manage software licenses and maintain hardware/software inventory and documentation libraries.
• Perform preventive and remedial maintenance, run diagnostics, and arrange repair or replacement of equipment.
• Move and install equipment, upgrade components and drivers, and provision and support email accounts.

Skills

Desktop support

Windows & macOS

End-user support

Security-minded

Tools

BigFix

Microsoft Intune

JAMF Pro

Job description

We are seeking a Desktop Engineer to keep a federal agency's end-user computing environment healthy, secure, and fully documented. This is a hands-on role covering the full endpoint lifecycle, imaging and deploying laptops, managing mobile devices, patching vulnerabilities, and supporting users across Windows and Mac platforms, including support of classified systems.

On a typical day you will:

• Configure and deploy laptops and mobile devices for end users
• Deploy applications using BigFix, Microsoft Intune, and Company Portal on iOS devices
• Manage and support Mac devices using JAMF Pro
• Manage endpoint vulnerabilities using enterprise security tools and drive remediation
• Support Windows laptops and desktops, including personal productivity software and full-disk encryption with BitLocker
• Administer Apple, Android, and mobile devices through Microsoft Intune
• Install, configure, and maintain local and network printers, and support MS Surface Hub interactive whiteboards
• Manage software licenses and maintain hardware/software inventory and documentation libraries
• Perform preventive and remedial maintenance, run diagnostics, and arrange repair or replacement of equipment
• Move and install equipment, upgrade components and drivers, and provision and support email accounts
• 4+ years of desktop/endpoint support experience in an enterprise environment
• **Active Secret security clearance (or ability to obtain one); required to support classified systems**
• Hands-on experience with endpoint management tools: Microsoft Intune required; BigFix and JAMF Pro strongly preferred
• Experience supporting both Windows and macOS devices
• Experience with mobile device management (iOS and Android)
• Working knowledge of endpoint security and vulnerability remediation
• Experience with full-disk encryption (BitLocker or equivalent)
• Strong documentation habits; inventory, configuration records, and SOPs
• U.S. citizenship required
• Available to work on-site during standard support hours (shifts within 7:00 a.m. – 6:00 p.m., Monday–Friday)
• Preferred: CompTIA A+/Security+; Microsoft endpoint administration certifications; prior federal support experience

We offer a comprehensive benefits package designed to support you and your family:

• Medical (HSA-qualified UnitedHealthcare plan), dental, and vision coverage; company pays 75% of employee premiums
• $100,000 company-paid life & AD&D insurance, with optional voluntary buy-up coverage for you and your family
• Short-term and long-term disability insurance, 100% company paid
• 401(k) with an automatic 3% company contribution; immediately vested, yours whether or not you contribute
• 11 paid federal holidays, 10 vacation days (growing to 20 with tenure), and 10 sick days per year
• Company-paid certification exams and renewals
• Tuition reimbursement up to $5,000 per year