Desktop Engineer: IT Automation & Endpoint Security

Serverfarm LLC

El Segundo (CA)

On-site

USD 34,440 - 61,992

Full time

14 days+

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Benefits offered by this job

401(k)

Paid time off

Paid holidays

Medical coverage

Dental coverage

Vision coverage

Job summary

Serverfarm LLC seeks a skilled Desktop Engineer to join the CorpIT team. You will manage fleet and provide top‑quality support for desktop environments across the organization, focusing on reliability, security, and performance.

You will handle Windows 11, macOS, and iOS/Android devices, deploy Intune and NinjaOne, administer Defender, and support tools like Office, AutoCAD, and Bluebeam. Collaboration with IT teams and end-user training are essential.

Qualifications

2–4 years of experience in desktop support or a similar role.
Strong knowledge of Windows 11, macOS, and Microsoft 365.
Experience with Intune and security tools like Microsoft Defender.
Familiarity with IT service management tools such as Freshservice.
Experience supporting collaboration tools including Box, Teams, Zoom, and Adobe Acrobat.

Responsibilities

Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.
Manage Device Lifecycle from procurement, reissuance to retirement and secure data handling throughout the process per company standards.
Deep experience with administering Microsoft 365 – including Entra, SharePoint, Defender, Exchange, Teams.
Manage and deploy NinjaOne and Intune for device and application management.
Configure and maintain endpoint security policies using Microsoft Defender.
Support and troubleshoot productivity tools such as Microsoft Office.
Assist with the deployment and management of specialized software including AutoCAD and Bluebeam.
Manage service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.
Working knowledge of automation tooling and scripting (Okta Workflows, PowerShell, Bash).
Perform software installations, updates, and patch management across desktop environments.
Collaborate with other IT teams to implement and enforce IT policies and procedures.
Train end users on best practices and new technologies.
Contribute to compliance efforts.
Document processes and maintain accurate records of desktop configurations and changes.
Work in collaboration with People Team to manage employee onboarding and offboarding events.
Familiarity with AI tools and a willingness to engage deeper in that area.
Provide first‑line cyber security troubleshooting support, investigating reported security alerts, access issues, suspicious activity, and endpoint/device concerns, escalating complex incidents in line with internal security procedures.