Desktop Support Technician (Bench)

TEKsystems; Davenport (IA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems is seeking a Desktop Technician for a contract position based in Davenport, IA. The role involves identifying and resolving hardware, software, OS, and network issues on user workstations, performing imaging and software updates, and managing user accounts and security policies.

Strong communication and problem-solving skills are essential. You will work within an enterprise setting, using ServiceNow for ticketing and collaborating with department heads to ensure smooth operations.

Qualifications

• Proven experience as a Desktop Technician or similar role.
• Network Troubleshooting Skills.
• Experience within an enterprise or corporate setting.
• CompTIA A+ certification or equivalent experience.
• Strong knowledge of Windows operating systems and imaging software.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Identify root causes of hardware, software, OS, network, and peripheral issues.
• Diagnose and fix network problems including connectivity, DNS, and IP conflicts.
• Install and update applications, drivers, and OS on user workstations.
• Create, modify, and delete user accounts and reset passwords; manage access permissions.
• Address hardware issues like RAM, drives, peripherals, and monitor problems.
• Enforce security policies on workstations including password management & updates.
• Log, track, prioritize, and close user-reported issues in ServiceNow.
• Provide basic training to users on new apps or features.
• Coordinate with department heads to verify functionality.
• Data collection and reporting.

Skills

Desktop Support

Troubleshooting

Customer Service

Education

CompTIA A+ certification

Tools

ServiceNow

Job description

Top Skills

1. Desktop Support or Equivalent (need a strong understanding of computer hardware and software support)
2. Proficiency in troubleshooting techniques
3. Excellent communication and customer service skills to interact effectively with users

Responsibilities/Tasks

• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.
• Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts
• Installing and updating applications, drivers, and operating systems on user workstations.
• Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.
• Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.
• Implementing and enforcing security policies on user workstations, including password management and software updates.
• Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow).
• Providing basic computer training to users on new applications or features
• Working with department end users to confirm functionality, verifying everything is correct with department heads.
• Data collection and reporting.

Skills Need

• Proven experience as a Desktop Technician or similar role.
• Network Troubleshooting Skills
• Experience within an enterprise or corporate setting.
• CompTIA A+ certification or equivalent experience.
• Strong knowledge of Windows operating systems and imaging software.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Familiarity with healthcare IT systems and compliance standards is a plus.

Additional Skills & Qualifications

• Proven experience as a Desktop Technician or similar role.
• Network Troubleshooting Skills
• Experience within an enterprise or corporate setting.
• CompTIA A+ certification or equivalent experience.
• Strong knowledge of Windows operating systems and imaging software.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Familiarity with healthcare IT systems and compliance standards is a plus.

Skills

Imaging, Troubleshooting, Hardware, Support, Windows

Top Skills Details

Imaging,Troubleshooting,Hardware,Support,Windows

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Davenport, IA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Davenport,IA.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.