Desktop Engineer

The Phoenix Group; City of Rochester (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

The Phoenix Group Advisors is seeking a Desktop Engineering and Security Specialist for a leading global investment management firm. You will own the implementation, security, and support of desktop environments across a complex, multi-office setup.

You will manage imaging with SCCM/Intune, enforce GPOs, support VDI, and deploy Defender/CASB while automating tasks with PowerShell. This role requires 5+ years in financial IT and willingness to participate in on-call rotation.

Qualifications

• 5+ years in IT support within financial services.
• Experience with Windows desktops, Citrix VDI, and endpoint management.
• Familiar with security policies and regulatory environments.

Responsibilities

• Manage device imaging, configuration, and deployment using SCCM and Intune.
• Support hardware and software troubleshooting for desktops, laptops, printers, and peripherals.
• Administer GPOs to enforce desktop security and compliance.
• Support VDI environments including Citrix XenApp and DaaS.
• Implement and manage security tools such as Defender, CASB, CIS Benchmarking.
• Automate tasks via PowerShell for system maintenance.
• Coordinate testing, patching, and updates.
• Assist with data migration, process testing, and system integrations.
• Provide advanced support for remote and global users.
• Participate in on-call rotation for after-hours support.

Skills

Windows desktop

Citrix XenApp

GPO Management

PowerShell automation

Security tooling

VDI / Hypervisor tech

Networking & storage support

Education

Bachelor's degree in Computer Science or related field

Tools

SCCM

Intune

Citrix XenApp

DaaS

Defender

CASB

Job description

The Phoenix Group Advisors is conducting a search for a Desktop Engineering and Security Specialist for our client, a leading global investment management firm specializing in real estate securities and alternative investments.

This role is dedicated to maintaining and securing desktop environments within a complex, multi-office financial infrastructure. The Desktop Engineer owns the implementation, support, and security of desktop systems and related infrastructure globally. The position is responsible for device management, troubleshooting, system integration, and supporting security policies to ensure a resilient, compliant desktop environment that supports business operations.

• Manage device imaging, configuration, and deployment using SCCM and Intune
• Support hardware and software troubleshooting for desktops, laptops, printers, and peripherals
• Administer Group Policy Objects to enforce desktop security and compliance
• Support virtual desktop infrastructure (VDI) environments including Citrix XenApp and DaaS
• Implement and manage security tools such as Defender, CASB, and CIS Benchmarking
• Automate tasks through scripting, primarily PowerShell, for system maintenance
• Coordinate system and software testing, including patching and updates
• Assist with data migration, process testing, and system integrations
• Provide advanced support for remote and global users
• Participate in on-call rotation for after-hours support

5+ years in IT support within financial services

• Expertise in Windows desktop, Citrix VDI, and endpoint management
• Proficient in SCCM, Intune, GPO, PowerShell scripting
• Experience with security tools (Defender, CASB, CIS Benchmarks)
• Familiar with network, storage, and telephony systems
• Knowledge of data migration, system testing, and automation

Bachelor's degree in Computer Science or related field Industry experience supporting highly regulated financial environments

• Windows Desktop Support
• Citrix XenApp / DaaS
• SCCM / Intune
• GPO Management
• PowerShell Automation
• Security Management (Defender, CASB)
• VDI / Hypervisor Technologies
• Networking & Storage Support

This role will lead efforts to enhance desktop security, streamline system management, and support global users, directly contributing to organizational operational efficiency and security compliance.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.