Desktop Engineer

Franklin Fitch; Boston (MA); Vor Ort; USD 126.000 - 154.000; Vollzeit

Benefits dieser Stelle

Bonus potential up to $25,000

Zusammenfassung

Franklin Fitch is seeking a Senior Desktop Engineer in Boston to join a growing Infrastructure team. The role blends hands-on desktop support with substantial project work, focusing on modern endpoint management, cloud technologies, automation, and AI adoption.

You will help migrate from SCCM to a cloud-first model centered on Intune and Autopilot, mentor colleagues, and contribute to broader technology transformations while supporting a global user base.

Qualifikationen

• 5+ years of Desktop Engineering / End User Computing experience in enterprise environments.
• Hands-on with Intune and Autopilot in large deployments; cloud-first mindset.
• Experience designing or improving modern endpoint management solutions.
• Strong Microsoft ecosystem knowledge: Windows 10/11, Entra ID, M365, Exchange, Teams.
• SCCM experience and Citrix familiarity; PowerShell scripting and automation.
• Exposure to Azure and Azure Virtual Desktop is a plus; interest in AI tools.

Aufgaben

• Provide advanced Tier 1–3 desktop and endpoint support across the user base.
• Lead Intune and Autopilot deployments, configurations, and administration.
• Drive transition from SCCM toward cloud-based endpoint management.
• Support Windows, AD/Entra ID, M365, Exchange, and Teams environments.
• Troubleshoot Citrix and Azure environments, including Azure Virtual Desktop.
• Develop PowerShell scripts to automate routine tasks and boost efficiency.
• Contribute to wider infrastructure and technology transformation projects.
• Encourage adoption of AI tools such as Microsoft Copilot in the workplace.
• Mentor peers and share knowledge to raise team capabilities.

Kenntnisse

End User Computing

Desktop Engineering

Endpoint Engineering

Troubleshooting

Automation

Cloud technologies

AI adoption

Stakeholder management

Mentoring

Ownership & accountability

Tools

Microsoft Intune

Autopilot

SCCM

Citrix

Azure Virtual Desktop

PowerShell

Jobbeschreibung

Desktop Engineer | Boston, MA (4 Days On-Site) | $140,000 Base + $25,000 Bonus

A highly regarded global investment management firm is looking to add an experienced Senior Service Desk Engineer to its growing Infrastructure team in Boston.

Supporting a sophisticated global user base across North America, Europe, Asia and Australia, this is an excellent opportunity for an experienced desktop or endpoint engineer to join a collaborative environment where technology is increasingly viewed as a driver of business improvement.

This is not a traditional Service Desk position. While the role will initially involve hands‑on technical support, the longer‑term expectation is to transition towards a position comprising 50%+ project work, with a particular focus on modern endpoint management, cloud technologies, automation and AI adoption.

The Opportunity

You'll join an established and growing team, reporting directly into the Service Desk leadership function, where you'll play an important role in both supporting the global user community and helping develop the firm's modern workplace capabilities.

The business is moving away from traditional SCCM‑based management towards a more cloud‑first environment centered around Microsoft Intune and Autopilot.

As a more senior addition to the team, you'll also have the opportunity to share knowledge, mentor colleagues and help raise technical capabilities across the function.

Key Responsibilities:

• Provide advanced Tier 1–3 support across desktop, endpoint, application, identity and infrastructure environments.
• Lead and support enterprise‑wide Microsoft Intune and Autopilot deployments, configuration and administration.
• Help drive the transition from SCCM towards modern cloud‑based endpoint management.
• Support and administer Windows 11, Active Directory, Entra ID, Microsoft 365, Exchange and Teams.
• Troubleshoot and maintain Citrix and Azure environments, including Azure Virtual Desktop.
• Develop PowerShell scripts and automation to improve operational efficiency and reduce manual processes.
• Contribute to infrastructure, endpoint management and wider technology transformation projects.
• Support the adoption of emerging technologies, including Microsoft Copilot and AI‑driven tools.
• Act as a technical point of reference for colleagues, sharing knowledge and helping develop team capabilities.
• Own incidents and service requests through to resolution, maintaining a high standard of customer service.
• Collaborate with infrastructure, security and platform engineering teams on wider initiatives.

What We're Looking For:

• 5+ years' experience within Desktop Engineering, End User Computing, Endpoint Engineering or advanced Service Desk environments.
• Strong hands‑on experience with Microsoft Intune and Autopilot, ideally within an enterprise environment.
• Experience designing, implementing or improving modern endpoint management solutions.
• Strong Microsoft ecosystem knowledge, including:
• Windows 10/11
• Intune and Autopilot
• Active Directory and Entra ID
• SCCM
• Microsoft 365, Exchange and Teams
• Citrix
• PowerShell scripting and automation experience.
• Exposure to Azure, particularly Azure Virtual Desktop, would be highly advantageous.
• An interest in AI technologies, particularly Microsoft Copilot and the adoption of AI‑driven workplace solutions.
• Strong troubleshooting, communication and stakeholder management skills.
• A proactive approach, with the ability to take ownership and work independently.
• Experience within financial services is beneficial but not essential.

Particularly attractive: Someone who combines strong hands‑on Intune and Autopilot expertise with the communication skills and confidence to mentor other engineers and help drive technical improvements across the team.

Why Apply?

• Join a respected global investment management firm with a strong reputation and long‑term outlook.
• Competitive package of up to $140,000 base salary plus bonus potential of up to $25,000.
• Move beyond traditional support into a role with significant project and engineering exposure.
• Play an active role in the firm's transition towards cloud‑first endpoint management.
• Gain exposure to Azure, automation, Microsoft Copilot and emerging AI technologies.
• Work closely with senior technology leadership and wider infrastructure teams.
• Join a collaborative environment that values development, knowledge sharing and continuous improvement.

If you're an experienced Desktop or Endpoint Engineer looking to take the next step into a more senior, engineering‑focused position with genuine exposure to cloud, automation and AI initiatives, we'd welcome a confidential conversation.