Desktop & End-User IT Support Specialist

ATCC Biotechnology; Manassas (VA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(a) employer contribution

Job summary

ATCC, a global nonprofit based in Manassas, VA, seeks a Desktop Support Specialist to provide hands-on IT support across desktop, laptop, mobile, and peripheral devices on site. The role includes imaging, configuring, deploying equipment for new hires, and assisting with office moves while supporting Windows and Mac environments.

Occasional travel to MD facilities is required. The ideal candidate will have 1+ year of desktop support experience, strong customer service, and familiarity with

Qualifications

• High School Diploma with 1 year of experience or equivalent.
• Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues.
• Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals.
• Familiarity with Microsoft 365, Active Directory/Entra ID, and common desktop operating systems.
• Strong customer service, communication, and problem-solving skills.
• Experience maintaining IT asset inventories and documenting support activities through ticketing systems.
• Ability to support Windows and Mac environments.
• Preferred: A+ or Net+ Certification.

Responsibilities

• Respond to and resolve Service Desk requests for hardware, software, mobile devices, and peripherals across Windows and Mac environments.
• Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for new and existing employees.
• Diagnose technical issues, perform system repairs and upgrades, run diagnostics, and address incidents.
• Maintain accurate IT asset inventory records and support technology refresh initiatives.
• Provide guidance and assistance to end users to promote effective use of technology.
• Assist with office moves, equipment setup, and coordination with other IT teams.

Skills

Desktop support

Customer service

Communication

Problem-solving

Windows and Mac support

Education

High School Diploma

Tools

Microsoft 365

Active Directory/Entra ID

Job description

ATCC, a global nonprofit based in Manassas, VA, seeks a Desktop Support Specialist to provide hands-on IT support across desktop, laptop, mobile, and peripheral devices on site. The role includes imaging, configuring, deploying equipment for new hires, and assisting with office moves while supporting Windows and Mac environments.

Occasional travel to MD facilities is required. The ideal candidate will have 1+ year of desktop support experience, strong customer service, and familiarity with