Global Health Desktop Support Specialist | Windows & Mac

ATCC; Manassas (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Life Insurance

Disability Insurance

Parental leave

Paid holidays

PTO

Job summary

ATCC is hiring a Desktop Support Specialist to deliver hands-on IT support for end users across desktop, laptop, mobile, and peripheral technologies. This onsite role is based mainly in Manassas, VA with at least one day per week at Maryland facilities and travel to Gaithersburg and Germantown, MD as required.

You will image, configure, deploy, and support devices, resolve service tickets, and assist with onboarding and asset management in a multi-site corporate environment.

Qualifications

• High School Diploma with at least 1 year of experience or equivalent.
• Experience providing desktop support and troubleshooting hardware, software, and end‑user technology issues.
• Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals.
• Familiarity with Microsoft 365, Active Directory/Entra ID, and common desktop operating systems.
• Strong customer service, communication, and problem‑solving skills.
• Experience maintaining IT asset inventories and documenting support activities through ticketing systems.
• Ability to support Windows and Mac environments.
• Preferred: A+ or Net+ Certification.

Responsibilities

• Technical Support: Respond to and resolve Service Desk requests for hardware, software, mobile device, audio/visual and peripheral issues across Windows and Mac environments.
• Device Deployment: Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for new and existing employees.
• Troubleshooting & Resolution: Diagnose technical issues, perform system repairs and upgrades, run diagnostics, and escalated incidents when appropriate.
• Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology refresh initiatives.
• User Support & Training: Provide guidance and assistance to end users to promote effective and efficient use of technology.
• IT Operations Support: Assist with office moves, equipment setup, and coordination with other IT teams to address incidents and service requests.

Skills

End-user support

Customer service

Troubleshooting

Windows & Mac

Mobile device support

Education

High School Diploma

Tools

Microsoft 365

Active Directory/Entra ID

Windows

macOS

Job description

ATCC is hiring a Desktop Support Specialist to deliver hands-on IT support for end users across desktop, laptop, mobile, and peripheral technologies. This onsite role is based mainly in Manassas, VA with at least one day per week at Maryland facilities and travel to Gaithersburg and Germantown, MD as required.

You will image, configure, deploy, and support devices, resolve service tickets, and assist with onboarding and asset management in a multi-site corporate environment.