Desktop & AV Support Specialist

A3 Solutions, Inc.; Sedro-Woolley (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

A3 Staffing Solutions is seeking an experienced Branch Manager to oversee field operations and AV project support. The role emphasizes customer service, equipment management, and hands-on technical support to ensure smooth client-facing events.

You will coordinate with clients, supervise technical staff, and ensure performance aligns with client standards. The position requires strong communication, leadership, and problem-solving skills in a fast-paced environment.

Qualifications

• Excellent customer service skills with a focus on user support.
• Strong troubleshooting abilities across hardware and software.
• Experience managing equipment inventory, wiring, and accessories.

Responsibilities

• Transport, set up, and install media equipment and AV tools.
• Set up electrical wiring, programming, and construction per diagrams.
• Build relationships with clients to keep production on schedule.
• Run tests on video/audio, troubleshoot issues, and ensure flawless events.
• Disassemble equipment safely and manage inventory and maintenance.
• Provide Windows OS 11 / Microsoft Office support in enterprise environments.
• Maintain and repair computer systems and peripherals.

Skills

Customer service

Troubleshooting

Inventory management

Windows OS 11

VPN access

Job description

A3 Staffing Solutions is seeking an experienced Branch Manager to oversee field operations and AV project support. The role emphasizes customer service, equipment management, and hands-on technical support to ensure smooth client-facing events.

You will coordinate with clients, supervise technical staff, and ensure performance aligns with client standards. The position requires strong communication, leadership, and problem-solving skills in a fast-paced environment.