Senior AV Field Service Tech & Mentor

Avidex; Lake Forest (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) retirement plan with employer 2

120 hours of PTO

10 paid holidays

8 hours of paid volunteer time

Professional growth opportunities

Collaborative and innovative work envr

Job summary

Avidex is seeking an experienced AV Field Service Technician III to diagnose, repair, and commission complex audiovisual systems at customer sites. You will serve as a technical expert for AV, control, and network issues while delivering exemplary service.

You will mentor junior technicians, maintain system programming and documentation, and support remote troubleshooting. The role requires travel to customer locations and flexibility for evenings or weekends as needed.

Qualifications

• Associate degree or equivalent work experience required.
• AVIXA CTS certification required.
• CompTIA Network+ certification within two years of hire.
• 6+ years of experience with commercial AV systems.

Responsibilities

• Diagnose and resolve complex AV, control, and network issues at customer sites.
• Configure and optimize AV systems including video conferencing and DSPs.
• Load and modify programming from Crestron, Extron, and AMX.
• Install, de-install, repair, and replace AV equipment and cabling.
• Commission AV systems and verify proper system performance.
• Provide end-user training and mentor junior technicians.
• Maintain project documentation and system programming.
• Support remote troubleshooting and participate in field development.

Skills

Advanced troubleshooting

Customer service

AV/IT networking

Documentation

Independent work

Mentorship

Team collaboration

Adaptability

Education

Associate degree or equivalent work experience

Bachelor's degree preferred

Tools

Crestron

Extron

AMX

Windows OS

Apple macOS

TCP/IP networking

Job description

Avidex is seeking an experienced AV Field Service Technician III to diagnose, repair, and commission complex audiovisual systems at customer sites. You will serve as a technical expert for AV, control, and network issues while delivering exemplary service.

You will mentor junior technicians, maintain system programming and documentation, and support remote troubleshooting. The role requires travel to customer locations and flexibility for evenings or weekends as needed.