AV Support Engineer

The Phoenix Group; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

The Phoenix Group is seeking an AV Support Engineer to maintain and operate audio-visual systems across meeting spaces and event venues. You will work closely with IT, Facilities, and admin teams to ensure reliable room technology and seamless live events.

Responsibilities include ongoing maintenance of conference room gear, setup and troubleshooting for video conferencing, and documentation of equipment and standards to support a tech-enabled workplace.

Qualifications

• 2+ years supporting audio-visual or event technology in corporate or agency environments.
• Familiarity with Zoom, Google Meet, and Microsoft Teams; capable of on-site problem-solving.
• Experience with cabling, digital signage, and room integration for live events.

Responsibilities

• Provide daily AV support for meetings, events, and town halls with precise setup and breakdown.
• Maintain conference room A/V gear and configure displays, projectors, cameras, mics, and signage.
• Support remote/hybrid collaboration and troubleshoot connectivity for video platforms.
• Respond to tickets within SLAs and escalate to senior staff when needed.
• Assist with room buildouts, relocations, and hardware deployments.
• Keep inventory, cabling, and room standards documented and up to date.
• Collaborate with IT and Facilities to uphold technology standards across spaces.

Skills

A/V hardware

Video conferencing platforms

Room control systems

Helpdesk/ticketing platforms

Cable management

Live event support

Tools

ITSM/ServiceNow

Jamf

Job description

The AV Support Engineer is responsible for maintaining and supporting comprehensive audio-visual systems across diverse meeting spaces and event venues. This role requires hands-on technical proficiency, exceptional customer service, and the ability to troubleshoot and resolve A/V issues quickly. Working closely with IT, Facilities, and administrative teams, the engineer ensures reliable room technology and supports live events, contributing to a productive, tech-enabled corporate environment.

Key Responsibilities

• Provide daily AV support for meetings, presentations, corporate events, town halls, and offsite functions; handle A/V setups and breakdowns with precision and efficiency.
• Conduct routine maintenance, setup, and configuration of conference room A/V hardware, including displays, projectors, cameras, microphones, control systems, and digital signage.
• Support remote and hybrid collaboration via video conferencing platforms such as Zoom, Google Meet, and Microsoft Teams, ensuring optimal functionality and troubleshooting connectivity issues.
• Respond to, resolve, and document A/V support tickets within established SLAs; escalate complex issues to senior technical staff while maintaining prompt communication.
• Assist with conference room buildouts, relocations, and upgrades, providing technical expertise on hardware deployment, cabling, and system integration.
• Maintain detailed records of equipment inventory, cabling, and room configuration standards; contribute to documentation and signage content for the A/V systems.
• Collaborate with IT support teams and Facilities to ensure consistent technology standards, share knowledge on troubleshooting, and support workplace technology projects.

Core Qualifications & Requirements

• Minimum of 2 years of hands-on experience supporting audio-visual, event technology, or IT systems with an emphasis on A/V hardware and conferencing systems.
• Proficiency with video conferencing platforms (Zoom, Google Meet, Microsoft Teams), audiovisual equipment, and room control systems.
• Demonstrated ability to manage and troubleshoot A/V hardware, cabling, and digital signage in live environments.
• Strong organizational skills with meticulous attention to detail and proactive planning for room readiness and event support.
• Ability to lift and move large A/V equipment, and flexibility to respond outside normal business hours for event support.
• Experience supporting corporate or agency environments preferred, with familiarity in digital signage, helpdesk ticketing systems, and basic endpoint management tools such as Jamf.

Core Technical Skills

• Video conferencing hardware: displays, cameras, microphones
• Room control systems and digital signage
• Helpdesk/ticketing platforms (ITSM, ServiceNow)
• Cable management and A/V hardware deployment
• Troubleshooting AV and collaboration software connectivity issues

This role directly influences the organization’s ability to deliver smooth, professional meetings and events, enhancing internal collaboration and client engagement through reliable A/V support and innovative meeting solutions.

Compensation and Benefits

Competitive salary range provided. Benefits include health coverage, paid time off, and opportunities for professional development.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.