IT Support

Imperative Logistics Group; Laredo (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics Group is seeking a Desktop Support specialist to deliver high-quality technical assistance for business-critical functions. You will install, configure, and maintain Windows 10 workstations, Office 365, printers, scanners, and related peripherals, while building and managing the hardware/software inventory.

The role includes on-site and remote support, incident response, and collaboration with IT staff to keep systems secure and available.

Qualifications

• 0-3 years’ experience providing help desk support in an enterprise Windows environment.
• Experience with Windows 10, Office 365, and HP printers in a networked environment.
• Ability to troubleshoot hardware, software, and network problems in person and remote.
• Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.
• Strong initiative and the ability to work successfully in an environment with minimal direction.

Responsibilities

• Provide high quality desktop/technical support to users for business critical functions.
• Build, deploy and manage computers and peripherals as well as maintaining the inventory.
• Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Provide onsite support for remote locations as required.
• Maintain hardware/software inventory.
• Monitor spam filters and troubleshoot computer hardware, software or network issues.
• Establish connectivity of smartphones to company email system and MDM.
• Aid monitoring, response and intervention for IT related security incidents and site outages.
• Other duties as assigned.

Skills

Help desk

Windows 10

Office 365

Network support

Printer troubleshooting

Remote support

Tools

MDM

Job description

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will also build, deploy and manage computers and peripherals as well as maintaining the inventory.Job DescriptionESSENTIAL JOB FUNCTIONSAssist with day to day IT help desk operations including desktop systems upgrades and maintenance.Respond to requests for technical assistance in person, via phone, and electronically.Provide onsite support for remote locations as required.Maintain high level of response to all queries by all users.Log all help desk interactions.Install & maintain desktops, laptops, printers, scanners, & other peripherals.Maintain hardware/software inventory.Maintain desktop backup software and AV software.Order and maintain inventory of computer supplies.Monitor spam filters.Troubleshoot computer hardware, software or network issues.Establish connectivity of ‘Smart phones’ to appropriate company’s email system and MDM.Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.Maintain smooth work flow and advise your supervisor of workload as necessary.Other duties as assigned.QUALIFICATIONS AND EDUCATION REQUIREMENTS0-3 years’ experience providing help desk support in an enterprise windows environment.Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment.Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.Strong initiative and the ability to work successfully in an environment with minimal direction.Ability and interest to function effectively as a team player.PHYSICAL REQUIREMENTSThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.WHAT WE OFFERMedical, Dental, and Vision insurance401k + matching contributionHSA + matching contributionPaid Time OffLife InsuranceEmployer-paid short and long-term disability insurance...and more!Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.