Desktop Analyst

Richmond University Medical Center; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Richmond University Medical Center is seeking a Desktop Analyst to join our IT team in New York. You will deliver desktop and network support, install and configure operating systems, manage accounts, and resolve user issues to keep operations running smoothly.

Ideal candidates have 1+ year of desktop support experience, familiarity with Windows and macOS, and strong communication skills. This role requires lifting up to 50 pounds and a valid driver's license, with occasional weekend work.

Qualifications

• 1+ years of professional desktop support experience.
• Bachelor’s degree preferred.
• Valid driver’s license with clean driving record.
• Ability to lift 50+ pounds and work at tall heights.

Responsibilities

• Provide desktop hardware and software support.
• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
• Assist with procurement and inventory management of desktop equipment and software.
• Document and maintain accurate records of support activities and resolutions.

Skills

Desktop support

Troubleshooting

Windows OS

macOS

User accounts & permissions

Communication skills

Teamwork

Independent work

Education

Bachelor’s degree in computer science or related field

CompTIA A+ certification

Microsoft Certified Desktop Support Technician

Tools

Active Directory

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Day Shift - 7.5 Hours (United States of America)

JobDescription:Desktop

We are seeking a highly skilled and motivated Desktop Analyst to join our dynamic team. This role is ideal for individuals with a strong technical background and a passion for delivering exceptional customer service. As a key member of our IT team, you will be responsible for providing desktop support, managing network cabling systems, and ensuring smooth operations across various technical infrastructures.

Desktop JobResponsibilities:

DesktopSupport:

• Provide technical support and troubleshooting fordesktophardware and software issues.
• Install, configure, and maintaindesktopoperating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance ofdesktopsystems.
• Assist with the procurement and inventory management ofdesktopequipment and software.
• Document and maintain accurate records of support activities and resolutions.

Key Responsibilities forDesktopSupport Engineer:

• Diagnoses and troubleshoot hardware and software issues ondesktopsystems.
• Install, configure, and upgrade operating systems and software applications.
• Collaborate with users to identify and resolve technical problems.
• Provide training and guidance to users on the proper use ofdesktopsystems.
• Assist in the implementation of IT projects and initiatives.
• Stay up to date with the latest technology trends and advancements.
• Ensure compliance with company policies and procedures related todesktopsystems.
• Continuously improvedesktopsupport processes and procedures.

Cable Responsibilities:

• Install, maintain, and repair cable TV and internet systems.
• Test and troubleshoot issues with network communication.

Qualifications and Skills:

• 1+ years of professional technician experience anddesktopsupport.
• Familiarity with industry tools and equipment used for cabling anddesktopsupport.
• Valid driver’s license with a clean driving record.
• Ability to work at tall heights and lift 50+ pounds.
• Strong knowledge ofdesktopoperating systems (Windows, macOS) and software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Bachelor’s degree in computer science or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft CertifiedDesktopSupport Technician) are a plus.

JobEnvironment:

This role requires flexibility, strong attention to detail, and the ability to troubleshoot technical issues efficiently. TheDesktop Support Engineer will work in a fast-paced environment, collaborating closely with other IT teams and providing direct support to end-users.

Please note that this position requires working every other weekend.

Salary Range: $55,000 - $65,000

We are looking for a motivated and technically proficient individual to support the successful operation of our organization’s desktop and network systems.

Employment Non-Discrimination:

Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!