Desktop Support Technician I

Denali Advanced Integration; Redmond (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company contribution

Disability insurance

Life insurance

Wellbeing benefits

6 paid holidays per year

PTO 112 hours/year based on service

Volunteer time off

Job summary

3MD Inc. is seeking a Desktop Support Technician to provide technical support and deployment services for clients, including OS upgrades, hardware moves, and basic configurations. The role involves remote and desk-side support, with travel to sites across Seattle and beyond as required.

The position requires a High School Diploma, 1–3 years in a professional environment, and strong customer service skills. A potential AA degree in IT is preferred, with certifications like A+, MCP, and MCDST

Qualifications

• High School Diploma is required; AA degree in IT or related field strongly preferred.
• 1–3 years of experience in a professional enterprise environment.
• Strong customer service, written and verbal communication skills.
• Willingness to commute/travel to various work locations in Seattle and Puget Sound; nationwide travel a plus.
• Certifications such as A+, MCP, MCDST are desirable but not required.

Responsibilities

• Deployments of new computer hardware or moves and OS upgrades.
• Install, configure, and image desktop systems; basic configurations and software installs.
• Provide frontline desktop/ laptop hardware and software support.
• Remote and desk-side support, including remote control of end-users’ devices.
• Troubleshoot and repair desktops to ensure interconnection with network drives and productivity apps.
• Work independently to handle support requests and follow escalation policies.
• Participate in testing, documentation, and project implementations.
• Possible short-term projects including moves and deployments; travel as needed.

Skills

Windows Desktop/Laptop support

MS Office

Troubleshooting

Remote support

Customer service

Office hardware installation

Education

High School Diploma

AA degree in IT

Job description

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.

Essential Functions

• Deployments of new computer hardware or moves, and existing computer operating system upgrades
• Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Remote and basic desk-side technical support including remote control of end-users’ devices
• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
• Working independently to troubleshoot all support requests and follow escalation policies
• Participating in testing, documentation, and implementation of assigned projects
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some projects may involve travel to sites throughout the state, and/or nationwide

Competencies

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.

Physical/Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 50 pounds within the building and to other offsite locations as needed for project support.

Required Education And Experience

• High School Diploma
• 1 - 3 Years of Experience

Qualifications

• Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including:
• MS Office, and other software application setups, upgrades, and troubleshooting
• Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment
• Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
• Superior customer service skills. Excellent verbal, written, and interpersonal skills
• Experience working in a hospital environment is desired
• AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred
• Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
• An A+, MCP, and/or MCDST Certification desired (but not required)
• WORK SHIFTS: Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed)
• This position will require a detailed background check. We also require drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies as required to work in hospital environments

AAP/EEO Statement

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.