Desktop Support Engineer

The CORE Institute; Phoenix (AZ); Hybrid; USD 50,000 - 65,000; Full time

Job summary

The CORE Institute in Phoenix, AZ is seeking an IT/Desktop Support specialist to install, configure, maintain, and troubleshoot Windows-based computers and business applications. You will assist with desktop application design and network solutions, and manage printer mappings for clinical systems.

With 1–2 years of IT/Desktop Support experience, you will leverage strong Microsoft Office skills in a mostly remote role with some on-site requirements, while maintaining customer satisfaction and

Qualifications

• High school diploma/GED or equivalent working knowledge preferred.
• 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
• Must have at least intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT Experience is preferred.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and peripherals.
• Install, maintain, and troubleshoot business applications.
• Assist with design of desktop applications and network solutions.
• Create printer mappings for clinical systems and escalate errors as needed.
• Document daily tasks and create user documentation as needed.
• Maintain high level of customer satisfaction and confidentiality.

Skills

Customer service

Problem solving

Communication

Teamwork

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

• Install,configure,maintain,and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install,maintain,and troubleshoot all business applications effectively.
• Assistwith design of desktopapplication
• Assistwith design ofwireless and network solutions
• Create printer mappings for clinical systems.
• Escalate errors to hardware and softwaremanufacturersas necessary.
• Manage user errors and requests throughtheIT/Facilitieshelpdesk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventorydatabasetimelyand accurately.
• Understandanddemonstratethemain roleof IT is to help others do their job better, more efficiently, and more securely.
• Maintaina high levelof customer satisfaction.
• Maintain confidentiality.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• 1-2years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
• Must have at least intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT Experience is preferred.

KNOWLEDGE

• Knowledge of Microsoft Office software.
• Knowledge of how tooperateand troubleshoot computer equipment.
• Knowledge of Telephony systems programming, documentation,and process creation.
• Knowledge of asset and time management skills toassistthe department.

SKILLS

• Skill in organizing tasks/work orders.
• Skill in using customer service skills in dealing with frustrated users.
• Skill in problem-solving.

ABILITIES

• Ability to troubleshoot common desktop and user problems and develop resolution strategies.
• Ability to communicate effectively and in user-friendly terms verbally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Some travel withinthecommunity.
• Mostly remote work with some need to be on-

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretchingarerequired.
• Manual dexterity using acalculator andcomputer keyboard

ORGANIZATIONAL REQUIREMENTS

• HOPCoMission, Vision, and Valuesmust be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities,and working conditions may change as needs evolve.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.