Deskside Support

Cognizant Technology Solutions Corporation; Montpelier (VT); Presencial; USD 79.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descripción de la vacante

Cognizant Technology Solutions Corporation seeks an experienced Deskside Support professional for an onsite role in Montpelier, VT. You will provide end-user support, manage desktops, printers, and enterprise tools, and troubleshoot a range of OS and network issues.

The role requires 6–8 years of Desktop/End User Computing experience, strong communication skills, and the ability to work across IT teams. Eligible for Cognizant incentive programs; visa sponsorship is not offered.

Formación

• Bachelor's degree in IT, CS or related field or equivalent practical experience.
• 6-8 years of Desktop/Deskside Support experience in enterprise environments.
• Strong analytical and troubleshooting skills for complex issues.
• Excellent verbal and written communication skills.
• Ability to work independently and within cross-functional teams.
• Experience supporting enterprise-scale environments and IT service management processes.

Responsabilidades

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, OS, software, and enterprise tools.
• Diagnose and resolve hardware, software, OS, and network connectivity issues with minimal business disruption.
• Support Windows 10/11, macOS, Active Directory accounts, and endpoint management platforms (Intune, SCCM).
• Manage and troubleshoot virtual desktops (Citrix, Azure Virtual Desktop) for seamless user access.
• Install, configure, maintain, and support printers, peripherals, conferencing equipment, and other devices.
• Track, prioritize, and resolve incidents via ServiceNow, Remedy, or Jira, meeting SLA requirements.
• Maintain IT asset inventory and document procedures; collaborate with infra/security/networking teams to improve services.

Conocimientos

Desktop Support

End User Computing

Troubleshooting

Communication

Teamwork

IT service management

Educación

Bachelor's degree in Information Technology or related field

Herramientas

Windows 10/11 Administration

macOS Support

Active Directory Administration

Intune

SCCM

Networking Fundamentals

Remote Desktop Support

Printers/Peripheral Device Support

Citrix

Azure Virtual Desktop

ServiceNow

Remedy

Jira

Descripción del empleo

Job Title: Deskside Support

Job Location: Onsite- Montpelier, VT, USA

**** Please note, this role is not able to offer visa transfer or sponsorship now or in the future****

We are seeking an experienced Deskside Support to provide comprehensive end-user support and desktop services in a fast-paced enterprise environment. The ideal candidate will possess strong troubleshooting skills across Windows, macOS, networking, endpoint management tools, and remote support technologies. This role requires hands‑on technical expertise, exceptional customer service skills, and the ability to support desktop infrastructure while ensuring high levels of user satisfaction.

Salary and Other Compensation:

The annual salary for this position is between $79,000 to $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, operating systems, software applications, and enterprise tools.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues while ensuring minimal business disruption.
• Support and administer Windows 10/11, macOS devices, Active Directory accounts, and endpoint management platforms such as Intune and SCCM.
• Manage and troubleshoot virtual desktop environments, including Citrix and Azure Virtual Desktop (AVD), to ensure seamless user access.
• Install, configure, maintain, and support printers, peripherals, conferencing equipment, and other workplace technology assets.
• Track, prioritize, and resolve incidents and service requests through ticketing systems such as ServiceNow, Remedy, or Jira while meeting SLA requirements.
• Maintain IT asset inventory, document technical procedures, and collaborate with infrastructure, security, and networking teams to improve end-user computing services and operational efficiency.

What you’ll need to succeed (required skills)

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within cross‑functional teams.
• Experience supporting enterprise‑scale environments and IT service management processes.

Mandatory Skills

• Desktop Support and End User Computing (EUC)
• Windows 10 and Windows 11 Administration
• macOS Support
• Active Directory Administration
• Microsoft Intune and SCCM
• Networking Fundamentals (LAN/WAN/Wi‑Fi/VPN)
• Remote Desktop Support
• Printers and Peripheral Device Support
• Virtual Desktop Technologies (Citrix, Azure Virtual Desktop)
• Ticketing Systems (ServiceNow, Remedy, Jira)

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Montpelier, VT, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.