Desktop Support Administrator — On‑Site & On‑Call

Empath Health; Ocala (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits & wellness

PTO 5+ weeks

CEU support

Advancement opportunities

Mission-driven team

Job summary

Empath Health in Florida is seeking a Desktop Support Administrator to provide technical support and maintain desktop and mobile device systems for colleagues across the organization. Responsibilities include installing software, configuring settings, and troubleshooting issues.

You will respond to tickets, calls, and walk-ins, and may travel to other sites to deliver on-site, deskside support. The role includes participation in an on-call rotation and service desk tasks to keep devices running

Qualifications

• Associate’s or Bachelor’s degree in Computer Science or related field, with 3+ years of end-user support experience.
• Microsoft Certification on Office Applications and Windows; CompTIA A+ preferred.
• Knowledge of ITIL framework and IT service management concepts.
• Experience supporting desktops, laptops, and mobile devices in a corporate environment.
• Willingness to participate in on-call rotation, including overnights and weekends.
• Valid driver's license and ability to travel between sites.

Responsibilities

• Provide technical support for desktops, laptops, and mobile devices, including telecom and email services.
• Install software and updates, configure system settings, and troubleshoot hardware/software issues.
• Respond to tickets, calls, and walk-ins; perform on-site deskside support as needed.
• Participate in on-call rotation and travel between facilities when required.
• Maintain accurate inventory in the configuration and asset databases.

Skills

End-user IT support

On-call rotation

Driver's license

Education

Associate’s or Bachelor’s degree in Computer Science or related field

Job description

Empath Health in Florida is seeking a Desktop Support Administrator to provide technical support and maintain desktop and mobile device systems for colleagues across the organization. Responsibilities include installing software, configuring settings, and troubleshooting issues.

You will respond to tickets, calls, and walk-ins, and may travel to other sites to deliver on-site, deskside support. The role includes participation in an on-call rotation and service desk tasks to keep devices running