Desktop Administrator

Empath Health; Ocala (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits & wellness

PTO 5+ weeks

CEU support

Advancement opportunities

Mission-driven team

Job summary

Empath Health in Florida is seeking a Desktop Support Administrator to provide technical support and maintain desktop and mobile device systems for colleagues across the organization. Responsibilities include installing software, configuring settings, and troubleshooting issues.

You will respond to tickets, calls, and walk-ins, and may travel to other sites to deliver on-site, deskside support. The role includes participation in an on-call rotation and service desk tasks to keep devices running

Qualifications

• Associate’s or Bachelor’s degree in Computer Science or related field, with 3+ years of end-user support experience.
• Microsoft Certification on Office Applications and Windows; CompTIA A+ preferred.
• Knowledge of ITIL framework and IT service management concepts.
• Experience supporting desktops, laptops, and mobile devices in a corporate environment.
• Willingness to participate in on-call rotation, including overnights and weekends.
• Valid driver's license and ability to travel between sites.

Responsibilities

• Provide technical support for desktops, laptops, and mobile devices, including telecom and email services.
• Install software and updates, configure system settings, and troubleshoot hardware/software issues.
• Respond to tickets, calls, and walk-ins; perform on-site deskside support as needed.
• Participate in on-call rotation and travel between facilities when required.
• Maintain accurate inventory in the configuration and asset databases.

Skills

End-user IT support

On-call rotation

Driver's license

Education

Associate’s or Bachelor’s degree in Computer Science or related field

Job description

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and as needed, across the organization. This position involves installing software and updates, configuring system settings, and troubleshooting hardware and software issues. The Desktop Support Administrator responds to incoming ticket requests, calls, and walk-in requests and when needed, travels to other sites to provide on-site, deskside support to the client. In addition, this position will perform service desk functions, on-site functionals tasks, and be available to support clients through participation in on-call rotation.

What You'll Do

• Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email service, and all IT client provided services.
• Creates and implements solutions to correct and prevent ongoing systems issues, to minimize disruptions to the productivity of the end-user.
• Performs physical inventory of laptops and other equipment, accessories, and parts to ensure configuration and inventory management database entries are complete and accurate.
• Participates in on-call rotation.
• May be required to travel between facilities.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Associate’s or Bachelor’s degree in Computer science or related field with 3 or more years of experience in a corporate Information Technology department providing end-user support over a wide range of systems. Or, an equivalent level of education and experience.
• Microsoft Certification on Office Applications, Windows, 7, 8, and/or 10 strongly preferred.; CompTia A+ Certification strongly preferred.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Experience with end-user IT support (e.g., Windows operating systems, PC hardware, antivirus tools. personal firewall tools, web browser, MS Office applications).
• Must be available for and participate in on-call rotation overnight and weekends.
• Ability to work on-site and travel between locations as needed. Has a valid active driver’s license, reliable transportation, and auto insurance.

What You’ll Find At Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.