Desktop Administrator

Empath Health; Ocala (FL); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Benefits & wellness programs

PTO 5+ weeks

CEU support and tuition reimbursement

Career growth opportunities

Job summary

Empath Health is seeking a Desktop Support Administrator to maintain desktop and mobile device systems for colleagues across the service area and organization. You will install software, configure settings, and troubleshoot hardware/software issues while responding to tickets, calls, and on-site needs.

The role includes on-call duties, potential travel between facilities, and desk-side support when required. A 3+ year IT support background and Windows/MS Office proficiency are expected.

Qualifications

• End-user IT support across desktops, laptops and mobile devices.
• Degree in CS or related field with 3+ years IT support experience.
• Strong knowledge of Windows OS and MS Office applications.
• ITIL framework understanding and IT service management concepts.
• On-call rotation availability and travel between sites.

Responsibilities

• Supports end-users for desktops, laptops, and mobile devices, including telecom services and email.
• Creates solutions to correct and prevent ongoing system issues to minimize disruptions.
• Performs physical inventory of laptops and equipment and updates inventory records.
• Participates in on-call rotation.
• Travel between facilities for on-site support as needed.

Skills

End-user IT support

Windows operating systems

Troubleshooting

Telecom & email support

Education

Associate's or Bachelor's degree in Computer Science or related field

Tools

ITIL framework

Microsoft Certifications (Office apps, Windows)

CompTIA A+ Certification

Job description

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and as needed, across the organization. This position involves installing software and updates, configuring system settings, and troubleshooting hardware and software issues. The Desktop Support Administrator responds to incoming ticket requests, calls, and walk-in requests and when needed, travels to other sites to provide on-site, deskside support to the client. In addition, this position will perform service desk functions, on-site functionals tasks, and be available to support clients through participation in on-call rotation.

What You'll Do

• Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email service, and all IT client provided services.
• Creates and implements solutions to correct and prevent ongoing systems issues, to minimize disruptions to the productivity of the end-user.
• Performs physical inventory of laptops and other equipment, accessories, and parts to ensure configuration and inventory management database entries are complete and accurate.
• Participates in on-call rotation.
• May be required to travel between facilities.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Associate's or Bachelor's degree in Computer science or related field with 3 or more years of experience in a corporate Information Technology department providing end-user support over a wide range of systems. Or, an equivalent level of education and experience.
• Microsoft Certification on Office Applications, Windows, 7, 8, and/or 10 strongly preferred.; CompTia A+ Certification strongly preferred.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Experience with end-user IT support (e.g., Windows operating systems, PC hardware, antivirus tools. personal firewall tools, web browser, MS Office applications).
• Must be available for and participate in on-call rotation overnight and weekends.
• Ability to work on-site and travel between locations as needed. Has a valid active driver's license, reliable transportation, and auto insurance.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person-body, mind, and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.