Deskside Technician - Tier 2

IntelliDyne Jobs for Veterans; Falls Church (VA); On-site; USD 52,000 - 80,000; Full time

Job summary

IntelliDyne Jobs for Veterans is seeking an IT Support Specialist in Falls Church, VA to represent the company in client engagements and provide comprehensive desktop and software support. You will address hardware, software, and network issues, assist with backups/restores, and deliver user training and direct assistance.

The role requires 4+ years of enterprise support experience or 8 years with a high school diploma, and an active DoD Public Trust or higher.

Qualifications

• Bachelor's degree or equivalent with 4 years technical support experience or HS diploma with 8 years technical support experience.
• Minimum of 4 years enterprise experience in commercial or government environment.
• Must have an active DoD Public Trust or higher.
• Familiar with standard MS Office software systems and MS Project.
• Possess knowledge of workstation administration and imaging.
• Basic network support experience including Active Directory account administration.
• Excellent analytical, oral and written communication, presentation, and problem-solving skills.
• Ability to gain internal support and operate independently without supervision.
• Must be able to establish solid working relationships with customers, technical staff, managers and peers.

Responsibilities

• Representing IntelliDyne and its interests in client engagements.
• Addressing and correcting hardware, software or connection issues.
• Supporting Desktop and Laptop users and solving problems with Microsoft, Adobe, Roxio and other deployed software.
• Resolving problems through customer education, training and direct assistance.
• Ensuring backup, recover and data restoration from workstations during upgrades or problems diagnosed.
• Responding and correcting formatting for printing and peripheral issues as they arise.
• Providing phone and in-person support to users for systems, including e-mail, LAN/WAN, user accounts, Active Directory, standard desktop images and applications, COTS and GOTS applications.
• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Skills

Customer support

Communication skills

Problem-solving

Independent work

Customer relationship building

Education

Bachelor's Degree

High School Diploma

Tools

Active Directory

MS Office

MS Project

Imaging workstations

Remedy

Job description

• Representing IntelliDyne and its interests in all client engagements.


• Addressing and correcting any hardware, software or connection issue


• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.


• Resolving problems through customer education, training and direct assistance.


• Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.


• Responding and correcting formatting for printing and all other peripheral issues as they arise.


• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.


• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications

• Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.


• Minimum of 4 years of enterprise experience in commercial or government environment.


• Must have an active DOD Public Trust or higher.


• Familiar with all standard MS Office software systems and MS Project.


• Possess knowledge of workstation administration and management including imaging.


• Basic network support experience to include account administration in active directory environment.


• Excellent analytical, oral and written communication, presentation, and problem-solving skills


• Ability to gain internal support and to operate independently without supervision.


• Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred

• ITIL Foundations v4 desired.


• Knowledge of Remedy or other trouble ticket software.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact [e-mail] or 703-575-9715.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in IntelliDyne Jobs for Veterans's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.