Deskside Technician II

Stefanini Group; Purchase (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Stefanini Group is a global IT services provider looking for an IT Deskside/End User Support specialist to join our team in Purchase, NY. You will deliver desktops and laptop support for Mac and PC, assist with Windows 10 environments, printers, and mobile devices, and troubleshoot both hardware and software issues.

You will document configurations and work through incidents using the client’s ticketing tool, with the possibility of after-hours support and occasional coverage at other client

Qualifications

• Experience supporting Mac OS and Windows OS in a corporate environment.
• Proficient with Microsoft Office and printer/PC hardware.
• Experience supporting mobile devices and AV conferencing systems.
• Ability to troubleshoot and resolve hardware and software issues.

Responsibilities

• Provide deskside IT support in a large corporate environment.
• Troubleshoot hardware and software problems on Mac and Windows devices.
• Maintain system configurations and documentation.
• Track and resolve incidents via the client’s ticketing tool.
• Support printers, scanners, and peripheral devices.
• Perform asset auditing and inventory management.

Skills

Mac OS

Windows OS

Microsoft Office

Printers

PC hardware

AV conferencing

Smart phones

Education

High School Diploma (required)

Tools

Ticketing tool

KB articles

Job description

Job Description

• Desktop/laptop tech support (Mac and PC)
• Windows 10 operating systems
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma