Deskside Technician II

Stefanini North America and APAC; Bristol Township (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental and vision insurance

Tuition reimbursement

Professional development via Stefanini

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist to deliver hands-on help in a corporate setting. You will troubleshoot Mac and Windows devices, support mobile devices and printers, and manage incidents through the client ticketing tool.

This role emphasizes rapid problem-solving, professional communication, and asset management. You will be part of a global, fast-paced team providing on-site IT support at client locations, with potential after-hours on-call duties

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid-response user support.
• Proven ability to balance, prioritize and organize multiple tasks.

Responsibilities

• Providing deskside IT support in a large corporate environment.
• Troubleshooting and resolving hardware and software issues on Windows and Mac devices.
• Support for mobile devices, printers, scanners, and peripherals.
• Maintain system configurations and documentation; manage tickets in the client tool.
• Research and resolve incidents; provide on-call support as needed.
• Assist with IMAC tasks and asset management; provide executive support when required.
• May be required to provide support at other client locations.

Skills

Mac OS

Windows OS

Microsoft Office

Smart Phones

AV Conferencing Systems

Printers

PC hardware

Education

High School Diploma

Job description

Who We Are

Details

Job Description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

Details

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;