Deskside Technician II

Stefanini North America and APAC; Carrollton (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefits package

Tuition reimbursement

401(k) plan

Opportunity for professional development

Job summary

Stefanini North America and APAC is seeking IT support professionals to assist with desktop/laptop tech support and various hardware and software issues in a large corporate environment.

The job entails maintaining IT equipment, providing excellent customer service, and working on-call for after-hours support. Candidates must have a High School Diploma and experience with Mac and Windows operating systems. Comprehensive benefits like 401(k) and tuition reimbursement are included.

Qualifications

• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Proven ability to handle challenging, rapid-response user support.
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment.

Responsibilities

• Supporting IT equipment in large corporate environment.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Track and resolve customer incidents and requests through the client's ticketing tool.

Skills

Experience supporting Mac OS

Experience supporting Windows OS

Excellent verbal and written communication skills

Ability to perform in-depth research and troubleshooting

High level of professionalism

Ability to prioritize and complete tasks with minimal supervision

Education

High School Diploma

Tools

Microsoft Office

A+ Certification

ITIL Foundations

Job description

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Current TWIC (Transportation Worker Identification Credential) required
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.