Deskside Technician II

Stefanini Group; Savannah (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini Group is seeking a Technical Support Specialist in Savannah, Georgia, providing desktop and laptop support for both Mac and PC systems, along with advanced support for Windows operating systems.

The candidate will research, troubleshoot technical issues, and maintain system documentation. A minimum of 2 years in corporate deskside support is required, along with a high school diploma. The role offers a comprehensive benefits package, including medical and tuition reimbursement.

Qualifications

• 2+ years of corporate deskside support or equivalent experience.
• Ability to pass a standard panel drug screening and background check.
• Maintain a valid driver’s license.

Responsibilities

• Provide desktop/laptop technical support for Mac and PC.
• Support Windows 10/11 operating systems.
• Research and troubleshoot technical problems.
• Maintain system configurations and documentation.

Skills

Desktop/laptop technical support

Excellent troubleshooting capability

Experience with Microsoft Office / Office 365

Remote desktop support tools

Communication skills

Education

High School Diploma or equivalent

Tools

SCCM

Intune

Bit-locker

Job description

Responsibilities

• Desktop/laptop technical support (Mac and PC)
• Provide support for Windows 10/11 operating systems
• Support IMAC – install, move, add, or change IT equipment
• Maintain repairs, spare parts, and component inventories
• Research and troubleshoot technical problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Resolve hardware and software issues for Windows devices
• Backup, restore, and migrate user data
• Provide Smart Hands support with networking, server, and telecommunications technologies
• Support printers and peripheral devices
• Manage inventory of IT assets, including asset auditing
• Research and follow relevant knowledge base articles
• Work on‑call and support other after‑hours needs
• Provide executive support as required
• Perform other deskside service tasks as assigned
• Provide support at additional client locations as needed

Qualifications

• 2+ years of corporate deskside support or equivalent experience
• Willingness to embrace innovative tools and technology, such as AI and IT health monitoring software, to expedite resolution and enhance customer experience
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging, dynamic, rapid‑response user support situations
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bit‑locker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain a valid driver’s license
• Walk, bend, stand, and lift equipment up to 50 pounds for prolonged periods of time
• Physical presence at a Stefanini or client location during shift
• Demonstrate a high level of professionalism and strong personal interaction skills
• Maintain a neat and professional work area and appearance in compliance with site policies
• Ability to pass a standard panel drug screening and background check
• Adhere to the assigned shift schedule

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• Windows architecture knowledge, including permissions and file structure
• Experience with Mac/Apple systems, a plus
• Experience with basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

Benefits

• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and more
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training