Deskside Technician II

Stefanini Group; Carrollton (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefits package

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Professional development eLearning programs

Job summary

Stefanini Group is seeking a Desktop Support Technician to provide tech support for both Mac and Windows systems in Carrollton, Kentucky. Responsibilities include troubleshooting hardware and software issues, supporting remote facilities, and maintaining system documents.

The ideal candidate will have experience with Microsoft Office, strong communication skills, and a TWIC credential. The role offers a comprehensive benefits package, including 401(k), medical, dental, and opportunity for professional development.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Current TWIC (Transportation Worker Identification Credential) required.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• High School Diploma (required).
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid-response user support.
• Proven ability to balance, prioritize and organize multiple tasks.

Responsibilities

• Desktop/laptop tech support (Mac and PC).
• Windows 10/11 operating systems support.
• IMAC Support - IT equipment Install/Move/Add/Change.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Smart Hands support with networking, server, and telecommunications technologies.
• Printer and peripheral device support.
• Inventory management of IT assets including asset auditing.
• Ability to work on-call and other after-hours support needs.
• May provide Executive support.
• May need to be available to provide support at other client locations as needed.

Job description

Responsibilities

• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Current TWIC (Transportation Worker Identification Credential) required
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations

Benefits

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.