DESKSIDE Technician II

AXA Professionals; False Pass (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

AXA Professionals seeks a Deskside Technician II to provide on-site IT support in a large corporate setting. You will handle Mac/PC, Windows 10/11, printers, mobile devices, VPN, AV, and asset management while logging issues in the client ticketing tool.

This contractor/full-time role requires strong communication and problem-solving under pressure. You will install/move/add/change equipment, troubleshoot hardware/software problems, and assist at client locations, including after-hours shifts as

Qualifications

• Experience supporting Mac OS, Windows OS, Office, smartphones, printers and PC hardware.
• Ability to research and troubleshoot complex technical issues.
• Professional communication and ability to handle high-stress environments.

Responsibilities

• Provide deskside/desktop end-user support in a corporate environment.
• Support Windows 10/11, Macs, printers, mobile devices, VPN, and AV systems.
• Install/move/add/change IT equipment and manage assets and tickets.
• Research, troubleshoot, and document system configurations and resolutions.
• Occasional after-hours on-call support and potential executive support.

Skills

Customer-focused

Strong communication

Desktop support

On-site support

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Tools

AV Conferencing Systems

Printers

PC hardware

Mobile devices

Job description

Job Description

Job Title - Deskside Technician II

Job Location: Contractor Full Time Onsite

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements:

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations

Company Description

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.
About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.
Our Services:
IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.
Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.
Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.