DESKSIDE Technician

AXA Professionals

14 days+

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Deskside/Desktop/End User Computer support experience, ideally in a corporate enviro
Ability to uphold a positive attitude under stress and handle rapid-response user support
Experience supporting remote facilities and users
Excellent verbal and written communication skills
Professionalism and strong interpersonal skills
Ability to research and troubleshoot complex technical issues
Ability to prioritize and complete tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 lbs
Willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate enviro

Mac OS support

Windows OS support

Office applications

Printer support

AV conferencing

Technical troubleshooting

Asset management

On-call support

Executive support

High School Diploma

Ticketing software

MUST OBTAIN - Current TWIC (Transportation Worker Identification Credential) required
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Job Requiremen

ts:What do you need to suc

ceed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC har
uiredAble to uphold a positive attitude at all times, even under stressful condi
tionsExperience supporting remote facilities and
usersExcellent verbal and written communication s
killsHigh level of professionalism and strong personal interaction s
killsAbility to perform in-depth research and troubleshooting for complex technical i
ssuesAbility to prioritize and complete all work tasks with minimal superv
isionAbility to walk, bend, stand for long hours, and lift equipment up to 50 p
oundsAbility and willingness to learn new technol
ogiesHigh School Diploma (requ
ired)Deskside / Desktop / End User Computer experience, ideally in a corporate enviro
nmentProven ability to handle challenging, rapid-response user su
pportProven ability to balance, prioritize and organize multiple