Deskside Technician

AXA Professionals; Georgia; On-site; USD 42,000 - 68,000; Full time

Job summary

AXA Professionals is seeking an experienced IT Deskside Support Technician to provide onsite Windows, software, and hardware support for a corporate environment. You will perform imaging and migration using SCCM, manage device deployments, and assist with AV equipment and conference room tech.

The role requires strong troubleshooting, end-user support, and familiarity with Office 365, VPN/VDI, and remote desktop tools, with a commitment to professional service during shifts.

Qualifications

• +3 years corporate deskside support or equivalent experience.
• Experience with Windows 11 migrations.
• Experience with Microsoft Office / Office 365 suite.
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune).
• Familiarity with remote desktop support tools.

Responsibilities

• Provide technical leadership for projects.
• Provide Windows, software, and hardware support onsite in a corporate environment.
• Perform device imaging, configuration, and migration using approved tools and procedures (SCCM and other deployment technologies).
• Deploy IT machines to end users and assist with migrating users to new Windows 11 devices.
• Configure, troubleshoot, and deploy mobile devices and AV equipment.
• Inventory management and asset auditing.
• Troubleshoot VPN and VDI connectivity.
• Install patches and software using distribution tools.
• Support office moves and workstation relocations.

Skills

Deskside support

Troubleshooting

End-user support

IT health monitoring

Education

High School Diploma

Tools

SCCM

Intune

Remote Desktop

BitLocker

VDI

Job description

Job Description

Job Description

• Provide technical leadership for projects
• Provide Windows, software, and hardware support, onsite in a corporate environment
• Perform device imaging, configuration, and migration using approved tools and procedures, including SCCM and other deployment technologies
• Follow and maintain PC Services build checklists
• Deploy IT machines to end users
• Assist with migrating users from old computers to new Windows 11 devices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Inventory management of IT assets including asset auditing
• Troubleshoot VPN and VDI connectivity
• Software, patches and updates installation using corporate distribution tools
• Support interdepartmental moves, office changes, and workstation relocations.
• Follow appropriate KB articlesand Best Business Practices
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Create and maintain technical documentation, support workstation moves and lifecycle projects, and assist with conference room, collaboration, and remote-access initiatives.
• Smart Hands remote support for offsite resolver groups
• Assist with conference room and audio/visual equipment
• Other duties as assigned

Job Requirements:

Requirements

• +3 years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with Windows 11 migrations
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver\"s license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or Client location during shift
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule