Level 1 Deskside Support Technician

CCS; Hauppauge (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

401K with employer match

Onsite fitness center or gym subsidy

Paid holidays and vacation

Technical certification rewards

Job summary

Custom Computer Specialists is a growing IT company hiring a Level 1 Deskside Support Technician to join our team in a large corporate environment.

You will handle all incoming help desk requests, provide first/second level support for Windows problems, and assist staff with technical issues while enabling efficient IT service delivery. The role emphasizes teamwork, independent work, and strong customer communication.

Qualifications

• A+ certification is required.
• 1–2 years of hardware and software support experience is preferred.
• Excellent verbal and written communication skills are essential.
• Strong knowledge of Windows operating systems.
• Ability to troubleshoot hardware and software problems independently.
• Experience in a large corporate environment is a plus.

Responsibilities

• Handle all incoming help desk calls via phone, email, and walk-in.
• Provide resolutions for Windows-related problems.
• Manage Mobile Device Management: Intune setup and issue handling.
• Process IT purchases, invoicing, and pricing of accessories; track POs.
• Maintain and improve Asset data in IT asset management.
• Monitor ITSM ticket queues and assist with A/V connectivity in conference rooms.
• Perform other job-related duties as assigned.

Skills

A+ certification

Help desk experience

Windows knowledge

Verbal and written communication

Independent worker

Troubleshooting hardware/software

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Custom Computer Specialists is looking for a motivated technical professional to join our team as aLevel 1 Deskside Support Technician!This person will beresponsible for providing first/second level support for incoming help desk inquiriesand desk-side support to end users in a large corporate environment.This personwill beassisting staff with anytechnical issues and requests.

What You'll Do:

• Handles all incoming calls to the help desk via phone, email & walk-in
• Provide resolution and assistance to Windows related problems
• Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune
• IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking
• Asset management: Maintain and constantly improve Asset data
• Continuously monitor ITSM ticket queue
• Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V – PC connectivity issues.
• Perform other job-related duties as assigned

What You Bring:

• A+ certification
• 1-2 years’ experience in hardware and software support
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Ability to troubleshoot hardware and software problems
• Knowledgeable on software installations

#IND

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirative Action and Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CCS’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.