Deskside Support Technician — Growth & Training Focus

Bell Techlogix; Hampton (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Bell Techlogix is seeking a Deskside Support Technician to deliver on-site hardware and software support, including installations, troubleshooting, and repairs. The role focuses on Tier 1 support with potential Tier 2 escalation as needed.

You will handle ITSM tickets, maintain client data integrity, and coordinate with multiple departments to ensure timely and effective service. Strong communication and teamwork are essential for success.

Qualifications

• High school diploma or equivalent.
• Experience with Microsoft operating systems.
• Experience with Microsoft Office Suite.
• Experience with Active Directory (AD) and imaging software.
• Client-required certifications, as applicable.

Responsibilities

• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
• Escalates problems and issues to a higher level of support as needed.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adheres to client policies and procedures while maintaining the integrity of the customer's data.
• Maintains and updates work order tickets in client's ITSM tool.
• Coordinates across multiple departments/vendors to provide support.
• Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with the customer when responding to technical questions or requests for information.
• Other duties as assigned by management.

Skills

Strong communication

Teamwork

Attention to detail

Independent work

Education

High school diploma

College degree preferred

Tools

Active Directory

Imaging software

Microsoft Office Suite

Microsoft Windows

Job description

Bell Techlogix is seeking a Deskside Support Technician to deliver on-site hardware and software support, including installations, troubleshooting, and repairs. The role focuses on Tier 1 support with potential Tier 2 escalation as needed.

You will handle ITSM tickets, maintain client data integrity, and coordinate with multiple departments to ensure timely and effective service. Strong communication and teamwork are essential for success.