Deskside Support Technician

AXA Professionals; Dalhart (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

AXA Professionals provides hybrid desk-side and remote IT support across Windows 10/11 environments and Apple devices. The role covers imaging, device deployment, security hardening, and end-user assistance. You will work with SCCM, AD, and Microsoft 365 to keep systems secure and users productive.

The ideal candidate communicates clearly, handles multiple tickets, and maintains up-to-date documentation while delivering professional customer service.

Qualifications

• 1-2+ years of corporate desk-side, field, depot, or hardware support.
• Experience supporting Windows 10 and Windows 11.
• Experience using Active Directory for basic account and user administration.
• Experience supporting Microsoft 365 applications, including Teams, Outlook, and SharePoint.
• Experience troubleshooting basic wired and wireless network connectivity issues.

Responsibilities

• Provide in-person and remote hardware and software support.
• Perform workstation builds, imaging, OS and software deployment.
• Diagnose and resolve hardware, OS, and network issues.
• Install, replace, and configure hardware components and peripherals.
• Troubleshoot network connectivity between workstations and the corporate network.
• Perform basic account administration, including password resets and unlocks.
• Support user onboarding and offboarding, including data transfers.
• Perform virus detection, malware remediation, and endpoint security tasks.
• Ensure devices are patched, encrypted, and protected by antivirus.
• Maintain accurate inventory records and track lifecycle of equipment.
• Update asset and equipment records in inventory systems.
• Monitor inventory levels and report low stock or faults.

Skills

Windows 10/11

Active Directory

Microsoft 365

VPN connectivity

Printer support

SCCM

BitLocker

Endpoint security

RDP

CompTIA A+ / Network+ / Security+

Customer service

Tools

SCCM

Ticketing systems

Asset management systems

Job description

• Provide in-person and remote technical support for desktops, laptops, printers, monitors, docking stations, Apple iPhones, Cisco VoIP phones, and other peripherals.
• Perform workstation builds, imaging, operating system and software installations, and system refreshes using approved images, tools, and checklists.
• Diagnose and resolve hardware and software issues, including operating systems, standard business applications, email, VPN, and network connectivity.
• Install, replace, and configure hardware components, peripherals, Cisco VoIP phones, and related equipment.
• Troubleshoot and repair printers, network devices, Cisco VoIP phones, and other peripheral equipment.
• Troubleshoot network connectivity between workstations and the corporate network.
• Perform basic account administration, including password resets, account unlocks, and other documented Active Directory tasks.
• Support user onboarding and offboarding, including equipment setup, data transfers, device collection, and secure device processing.
• Perform virus detection, malware remediation, and other standard endpoint security procedures.
• Ensure devices are properly patched, encrypted, protected by antivirus, and compliant with security requirements.
• Maintain accurate inventory records for laptops, desktops, Apple iPhones, Cisco VoIP phones, peripherals, accessories, spare equipment, and parts.
• Track hardware throughout the entire lifecycle, including receiving, staging, deployment, repair, return, and retirement.
• Update asset and equipment records in inventory and ticketing systems.
• Monitor inventory levels and report low-stock, damaged, or faulty equipment.
• Perform basic cable management and office technology setup.
• Follow established IT procedures, security standards, and documentation requirements.
• Provide clear and professional communication to end-users regarding issues, status, and next steps.
• Deliver a high level of customer service and maintain a professional, customer-focused approach.

What do you need to succeed?

• 1-2+ years of corporate desk-side, field, depot, or hardware support experience, with strong experience supporting Windows 10 and Windows 11.
• Experience troubleshooting, repairing, and replacing hardware components on Lenovo PCs.
• Experience using Active Directory for basic account and user administration.
• Experience supporting Microsoft 365 applications, including Microsoft Teams, Microsoft Outlook, and SharePoint.
• Experience troubleshooting basic wired and wireless network connectivity issues.
• Experience supporting VPN connectivity.
• Experience providing basic hardware support for printers and other common IT peripherals.
• Familiarity with endpoint security tools and technologies, including Microsoft Defender, antivirus/virus scanning tools, BitLocker, SCCM, and RDP.
• CompTIA certifications, such as A+, Network+, or Security+, are strongly preferred.
• Strong customer service and communication skills with the ability to provide professional and effective support to end-users.

Job Requirements:

• 1-2+ years of experience providing corporate desk-side, field services, or IT hardware support.
• Experience troubleshooting, repairing, and replacing hardware components on Windows and Apple devices.
• Working knowledge of Windows 10 and Windows 11 operating systems and Apple environments, including Apple iPhones.
• Experience performing workstation builds, device imaging, operating system installations, and system refreshes.
• Basic experience with Active Directory, including user lookups, password resets, account unlocks, and device checks.
• Working knowledge of Microsoft 365 applications, including Microsoft Teams, Outlook, Office applications, Outlook on the Web (OWA), and SharePoint.
• Ability to troubleshoot basic wired and wireless network connectivity issues, including workstation-to-network connectivity and VoIP devices.
• Experience troubleshooting VPN connectivity and basic network-related issues.
• Experience troubleshooting and supporting printers, monitors, docking stations, VoIP devices, mobile devices, and other common IT peripherals.
• Familiarity with endpoint security tools and technologies, including antivirus/endpoint protection, BitLocker, and device security practices.
• Familiarity with enterprise IT management and support tools such as SCCM, RDP, ticketing systems, and asset management systems.
• Ability to follow established procedures for device deployment, security, inventory management, onboarding, offboarding, and equipment lifecycle management.
• Strong troubleshooting, problem-solving, and analytical skills.
• Strong customer service and communication skills, with the ability to explain technical issues and solutions clearly to end-users.
• Ability to work independently, prioritize tasks, manage multiple support requests, and meet established service-level expectations.
• Ability to maintain accurate documentation, ticket records, asset information, and other required IT records.