Desktop Support Technician

NTT DATA; McKinney (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

NTT DATA in McKinney, TX is seeking a Desktop Support Technician to provide onsite end-user support at a client site. You will own issues through resolution and perform Smart Hands support for network devices and on-site servers.

Responsibilities include troubleshooting and repairing desktops, notebooks, and printers, as well as configuring network devices such as firewalls, switches, and routers. Travel may be required and after-hours support may be needed as directed.

Qualifications

• 3+ years of IT/Desktop Support experience.
• Strong knowledge of Windows operating system environments.
• A+ desktop or equivalent certification is required.
• Ability to travel domestically or internationally as needed.
• Onsite support and basic troubleshooting for network devices and servers.

Responsibilities

• Troubleshoot, replace parts, upgrade systems, and deploy/repair desktops and notebooks, printers.
• Troubleshoot and repair network devices (firewalls, switches, routers) and manage related cabling.
• Provide on-site Smart Hands support directed by a senior NTT DATA resource.
• Respond to support calls after normal business hours as directed.
• Update and close tickets promptly to meet service level agreements.
• Escalate complex issues to ensure timely resolution.

Skills

Windows OS knowledge

Client service

A+ certification

Desktop hardware

Education

High School Diploma

Undergraduate degree preferred

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Desktop Support Technician to join our team in Mckinney, Texas (US-TX), United States (US).

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution. Additionally this role will need to preform "Smart Hands" support for network devices as well as on site Server. The smart hand support would always be directed by an NTTDATA resource to direct the activity while the tech is on site.

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printer.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on Network devices i.e. Firewall, switchs, routers etc. including cable management
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Works to update and resolve tickets in a timely manner to achieve Service Levels.

Basic Qualifications:

• 3+ years experience in IT/Desktop Support

Additional Skills:

• High School Diploma or equivalent
• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic or international trips may be required

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.