Deskside Support Specialist - Hialeah at Apex Systems Hialeah, FL

Comunidade Metodista; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

ESPP

HSA

Career development

Job summary

Apex Systems is seeking a Desktop Support Technician in the Miami area to provide desk-side IT support, hardware and software troubleshooting, and end-user assistance.

The role requires 1–3 years in servicing/deploying computer equipment, strong customer service, and experience in a corporate environment. Shift is Monday–Friday, 7am–4pm, with opportunities to grow within the field services team. Onsite at Hialeah, FL, part of a world-class IT services firm.

Qualifications

• Minimum 1-3 year experience in servicing/deploy computer equipment.
• Proven customer service background.
• Experience in a corporate environment.
• Knowledge of Windows operating system environment.
• Ability to follow verbal and written technical instructions and scripts.
• Physical ability to lift and move Enterprise hardware.
• Excellent verbal and written communication skills with emphasis on customer service.

Responsibilities

• Provide Desktop HW & SW, networking and VTC support.
• Perform IT service delivery (IMAC, Break Fix, Desk side Support) per policy.
• Coordinate with End User on expectations and availability for Managed Client Services.
• Troubleshoot, upgrade, deploy and repair Client Assets on campus/remote locations.
• Identify potential issues impacting End User experience and take action steps.
• Meet Client SLAs & Customer Satisfaction goals.
• Escalate to Desktop Support Site Lead on major issues.
• Provide onsite shadowing to Program Field Service Team.
• Develop technical and customer skills to grow into broader field services roles.
• Follow predefined procedures and tasks in daily activities.

Skills

Desktop support

Customer service

Windows OS

Communication

Hardware troubleshooting

Job description

Deskside Support Specialist - Hialeah job at Apex Systems. Hialeah, FL.

Job#: 3013973

Job Description: Apex Systems is looking for a qualified PC Service Technician in the Miami, FL area!

Job Title

Desktop Support Technician

Shift

Monday - Friday 7am - 4pm

Principal Duties and Responsibilities

• Provided Desktop HW & SW, networking and VTC technical support
• Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required-provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance to technical products
• Follows predefines procedures and tasks in everyday activities

Required Skills and Competencies

• Minimum 1-3 year experience in servicing/deploy computer equipment
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844‑463‑6178.

Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview

• Including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (Employee Stock Purchase Program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Apex Systems.

Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN 4400 Cox Road Suite 200 Glen Allen, Virginia 23060