Deskside Support Specialist

Bosch USA; Albion (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Bosch USA is seeking a Deskside Support Specialist to provide on-site IT support for end-user hardware, software, and network connectivity across the Indiana manufacturing environment.

The role requires collaboration with production teams and engineers to minimize downtime and ensure seamless operations on the factory floor, including immediate 24/7 response to production-impacting issues.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Minimum of two years of hands-on desktop, deskside, or technical support experience.
• Experience troubleshooting Windows OS, hardware, printers, and peripherals.
• Able to work full-time on-site in an industrial/manufacturing environment.

Responsibilities

• Provide first- and second-level support for end-user hardware, software, printers, network connectivity, and related IT services.
• Install, configure, maintain, and repair desktop and laptop systems at workstations and on the manufacturing floor.
• Interact with production personnel, engineers, administrative staff, and leadership to minimize operational disruption.
• Escalate complex infrastructure issues to appropriate IT teams while maintaining ownership of communication and follow-up.

Skills

Desktop support

End-user support

Windows troubleshooting

Education

Associate degree in IT/CS

Bachelor’s degree (preferred)

Tools

Device imaging

Endpoint management

ITSM tools

Job description

Company Description

Welcome to the Power Solutions Division of Robert Bosch, LLC! With some 16,500 associates and more than 20 locations around the world we have for more than 50 years been providing solutions for the electrical actuation of a wide variety of automotive applications.

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Company Description

Welcome to the Power Solutions Division of Robert Bosch, LLC! With some 16,500 associates and more than 20 locations around the world we have for more than 50 years been providing solutions for the electrical actuation of a wide variety of automotive applications.

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other.

Work

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.

Job Description

The Deskside Support Specialist provides first- and second-level support for end-user hardware, software, printers, network connectivity, and related IT services. This position is responsible for installing, configuring, maintaining, and repairing desktop and laptop systems while supporting associates directly at their workstations and on the manufacturing floor.

The role requires frequent interaction with production personnel, engineers, administrative staff, and leadership to ensure minimal disruption to operations.

Complex infrastructure issues involving servers, enterprise networking, or centralized systems are escalated to appropriate IT support teams while maintaining ownership of communication and follow-up.

This is a full-time on-site position requiring daily support of manufacturing operations and production-floor technology.

Additionally, the role requires immediate response to production-impacting issues 24/7.

Qualifications

Required

• Associate degree in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education and relevant experience.
• Minimum of two years of hands-on desktop, deskside, or technical support experience.
• Experience troubleshooting Windows operating systems, computer hardware, printers, and peripherals.
• Ability to work full time on-site and provide support in an industrial or manufacturing environment.

Preferred

• Bachelor’s degree in Information Technology or a related field.
• Industry certifications such as CompTIA A+, Microsoft, or equivalent.
• Experience with device imaging, endpoint management, and enterprise IT service management tools.
• Experience supporting manufacturing-floor technology and production operations.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Equal Opportunity Employer, including disability / veterans

• Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.