IT Support Technician (Level 1)

ECLARO; New York (NY); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pre-tax Benefits

Medical, Dental & Vision Insurance eligibility

Job summary

A leading technology solutions provider is seeking an IT Support Technician to provide hands-on support across multiple power plant locations in New York City. The ideal candidate will have proven experience in troubleshooting desktop and laptop systems, printers, and basic networking concepts. This role requires the ability to work independently in industrial environments, with responsibilities including break/fix support for hardware and responding to help desk requests. A pay rate of $22.00-$23.00 per hour is offered.

Qualifications

• Proven experience as a Level 1 IT Support Technician.
• Strong troubleshooting skills for desktop, laptop, and printers.
• Working knowledge of basic networking concepts.
• Ability to work independently with minimal supervision.
• Strong problem-solving and analytical skills.
• Comfortable working in industrial environments.

Responsibilities

• Provide break/fix support for hardware.
• Perform troubleshooting on printers.
• Support computer setup and configuration.
• Deliver basic network support.
• Respond to daily help desk requests.
• Travel between multiple sites for support.

Skills

Troubleshooting desktop systems

Troubleshooting laptop systems

Printer support

Basic networking concepts

Analytical skills

Problem-solving skills

Job description

Job Number: 26-00511

Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Astoria, NY.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals.

Position Overview

• Moderately experienced Level 1 IT Support Technician to provide hands‑on help desk and technical support across multiple power plant locations in the New York City area.
• Self‑sufficient technician who can independently troubleshoot and resolve day‑to‑day IT issues while traveling between sites.
• Prior field support experience and comfortable working in industrial environments with minimal supervision.

Responsibilities

• Provide break/fix support for desktops, laptops, printers, and other hardware.
• Perform printer troubleshooting and repair, including connectivity and hardware issues.
• Support computer replacement, setup, and basic configuration.
• Troubleshoot office applications, PDFs, and common end‑user software issues.
• Deliver basic network support, including:
  • Connecting to switches
  • Understanding patch panels
  • Basic IP addressing and connectivity troubleshooting
• Assist end users with varying technical skill levels, including shared workstation environments.
• Respond to and resolve daily help desk requests and on‑site technical issues.
• Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule.
• Adhere to all safety protocols when working in power plant environments.

Required Qualifications

• Proven experience as a Level 1 IT Support Technician (not entry‑level or intern).
• Strong troubleshooting skills for:
  • Desktop and laptop systems
  • Printers and peripheral devices
• Working knowledge of basic networking concepts (switches, patch panels, IP addressing).
• Ability to work independently with minimal supervision.
• Strong problem‑solving and analytical skills.
• Must be local to the NYC area and available for emergency support if needed.
• Comfortable working in industrial/power plant environments with safety requirements.
• Access & Technical Environment:
  • Limited Active Directory access initially.
  • Access level similar to intern/junior support:
    • Membership in local support group.
    • Local administrator rights on supported machines.
  • Responsibilities focused on endpoint and on‑site infrastructure support.

Pay Rate

$22.00-$23.00/Hour.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch.
• Commuter Check Pre‑tax Commuter Benefits.
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO.

Contact

Marjorie Palmario

Email: [e-mail]

Phone: [phone]

Equal Opportunity Employer

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.