Deskside Support Engineer – Secret Clearance (DC Onsite)

Talos Mission Solutions Inc.; Washington (District of Columbia); On-site; USD 85,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSAs and FSAs

Professional growth opportunities

Job summary

Talos Mission Solutions Inc. is seeking a Systems Administrator II (Deskside Support Technician) in Washington, DC. The role focuses on installing, configuring, and maintaining hardware/software, supporting end users, and managing tickets.

A Secret clearance is required, and the position is full-time and onsite with potential growth opportunities. Responsibilities include assisting with mobile devices, videoconferencing, and providing clear non-technical guidance to users.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Four years of Microsoft system support and desk-side hardware support.
• Active Secret-level security clearance required.

Responsibilities

• Install, configure, and troubleshoot hardware and software.
• Interact with end users to identify and resolve issues related to desktops, laptops, printers, servers or network connectivity.
• Provide phone support and direct user assistance for mobile devices and software.
• Open and log trouble tickets to track issues from identification through resolution.
• Communicate technical information in a non-technical manner.
• Assist users with video conferencing services.
• Other duties as assigned.

Skills

Operating systems

Hardware

Customer service

Communication

Teamwork

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

Talos Mission Solutions Inc. is seeking a Systems Administrator II (Deskside Support Technician) in Washington, DC. The role focuses on installing, configuring, and maintaining hardware/software, supporting end users, and managing tickets.

A Secret clearance is required, and the position is full-time and onsite with potential growth opportunities. Responsibilities include assisting with mobile devices, videoconferencing, and providing clear non-technical guidance to users.