Senior IT Support Specialist – Deskside & Remote Expert

Brookfield Asset Management LLC; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

Brookfield Asset Management LLC in Chicago is seeking a Technical Support Specialist to deliver deskside and remote support for end users, logging, resolving and managing incidents to ensure a high-quality user experience. You will report to the Team Lead, Deskside Support, work with TS teams, install and troubleshoot hardware/software, and contribute to knowledge management.

Experience in Windows 10/11 and macOS, ServiceNow, and cybersecurity best practices are essential.

Qualifications

• 5+ years IT support experience
• Bachelor’s degree in computer science, IT, or related field (or equivalent)
• Experience in the financial services industry preferred; front-office support a plus
• Proven ability to install, configure, and support Windows and Mac environments
• Strong customer service and relationship management skills
• Experience with ServiceNow and ticketing systems
• Awareness of cybersecurity best practices

Responsibilities

• Provide deskside and remote support to Brookfield end users
• Own IT incidents and requests through to resolution
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV, and network connectivity
• Deliver basic technical training and guidance to end users
• Document incidents and workarounds per knowledge management standards
• Represent Brookfield Technology Services professionally in all interactions
• Collaborate with TS teams to resolve complex issues
• Participate in testing and rollout of new desktop technologies and software
• Provide backup support to deskside team members
• Assist with escalations on high-priority issues

Skills

ITIL framework

Customer service

Cybersecurity awareness

Relationship management

Financial services experience

Education

Bachelor’s degree in CS/IT or related field

Equivalent education or certifications

Tools

ServiceNow

Active Directory

Intune

Azure AD

Cisco VPN

Windows 10/11

macOS

Job description

Brookfield Asset Management LLC in Chicago is seeking a Technical Support Specialist to deliver deskside and remote support for end users, logging, resolving and managing incidents to ensure a high-quality user experience. You will report to the Team Lead, Deskside Support, work with TS teams, install and troubleshoot hardware/software, and contribute to knowledge management.

Experience in Windows 10/11 and macOS, ServiceNow, and cybersecurity best practices are essential.