Deskside IT Support Specialist – End-User Tech Expert

Brookfield; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

Brookfield’s Technology Services organization in Chicago provides deskside and remote support to Brookfield end users, ensuring a high-quality user experience while logging, resolving and managing incidents and service requests. The Technical Support Specialist reports to the Team Lead, Deskside Support, and works closely with other TS teams to continuously improve service delivery.

Key responsibilities include owning incidents through resolution, installing and maintaining hardware/software,

Qualifications

• 5+ years of relevant IT support experience.
• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience.
• Experience in the financial services industry is preferred; front-office support is a plus.
• Strong customer service and relationship management skills.
• Experience working with third-party service providers and ticketing systems (e.g., ServiceNow).
• Strong awareness and commitment to cybersecurity best practices.

Responsibilities

• Provide exceptional deskside and remote support to Brookfield end users.
• Own IT support incidents and requests through to confirmed resolution.
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
• Deliver basic technical training and guidance to end users.
• Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
• Represent Brookfield Technology Services with professionalism in all interactions.
• Collaborate across TS teams to resolve complex or escalated issues efficiently.
• Participate in the testing and rollout of new desktop technologies and software.
• Assist and provide backup support to other deskside team members as needed.
• Support high-priority and complex technical issues, including escalations.

Skills

IT support

Customer service

Problem solving

Education

Bachelor’s degree in computer science or related field

Tools

ServiceNow

Active Directory

Intune

Azure AD

Job description

Brookfield’s Technology Services organization in Chicago provides deskside and remote support to Brookfield end users, ensuring a high-quality user experience while logging, resolving and managing incidents and service requests. The Technical Support Specialist reports to the Team Lead, Deskside Support, and works closely with other TS teams to continuously improve service delivery.

Key responsibilities include owning incidents through resolution, installing and maintaining hardware/software,