Deskside & Remote IT Support Analyst

MWH Constructors Inc.; Phoenix (AZ); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health & welfare benefits

Flexible Time Off Program

401(k) plan with matching contributions

Paid Parental Leave Program

Job summary

MWH Constructors Inc. is seeking a reliable and self-motivated IT Support Analyst to join our helpdesk team in Phoenix, Arizona. In this role, you will provide both hands-on and remote technical support, handle complex IT issues, and ensure smooth operations. Candidates should have 3-5 years of experience in desktop support and strong customer service skills.

The role involves troubleshooting hardware and software, managing user accounts, and scripting for task automation. Competitive salary between $48,000 to $65,000 per year with excellent benefits.

Qualifications

• 3-5 years of hands-on experience in a deskside/desktop support role.
• Strong communication skills with customers.
• Experience with scripting to automate tasks.
• Proficiency with network concepts and identity management.

Responsibilities

• Provide deskside and remote technical support for staff.
• Troubleshoot and manage technical issues timely.
• Administer user accounts and permissions.
• Automate tasks for improved efficiency.

Skills

Customer service skills

Troubleshooting

Script automation (PowerShell)

Independent problem solving

Networking concepts

Education

Associate or Bachelor’s degree in Information Technology or related field

Tools

Windows 10/11

Microsoft Office 365

Azure AD / Entra ID

Microsoft Intune

Job description

MWH Constructors Inc. is seeking a reliable and self-motivated IT Support Analyst to join our helpdesk team in Phoenix, Arizona. In this role, you will provide both hands-on and remote technical support, handle complex IT issues, and ensure smooth operations. Candidates should have 3-5 years of experience in desktop support and strong customer service skills.

The role involves troubleshooting hardware and software, managing user accounts, and scripting for task automation. Competitive salary between $48,000 to $65,000 per year with excellent benefits.