Deskside & Remote Desktop Support (Windows/macOS)

Noblesoft Technologies Inc.; San Francisco (CA); On-site; USD 65,000 - 78,000; Full time

Job summary

Noblesoft Technologies Inc. in San Francisco, CA, seeks a Desktop Support Technician to provide deskside and remote support for Windows and Apple devices. You will troubleshoot Google Workspace, image and deploy new equipment, and ensure asset tracking and IT policy compliance.

You will manage IT tickets in ServiceNow, onboard new hires, and participate in on-call rotations including nights and weekends, delivering outstanding user support and timely resolutions.

Qualifications

• 5–7 years of IT experience in desktop or end-user support.
• Hands-on Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS.
• Experience imaging and deploying devices (Windows Autopilot, Intune).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wi‑Fi).
• Experience with productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to multitask.
• Excellent interpersonal and customer service skills.
• Experience in a help desk or call center environment preferred.
• Certifications such as MCP, CompTIA A+, ITIL Foundation preferred.

Responsibilities

• Provide deskside and remote support for Windows and macOS devices.
• Troubleshoot Google Workspace (Gmail, Google Chat).
• Image, deploy, and troubleshoot devices using Autopilot/Intune.
• Manage and close tickets in ServiceNow or similar ITSM tool.
• Onboard new hires with accounts, devices, and access.
• Coordinate with vendors for repairs or replacements.
• Ensure compliance with IT policies, security standards, and SLAs.
• Participate in rotational on-call support including nights/weekends.

Skills

Desktop/end-user support

Customer service

Troubleshooting

Ticket management

Organizational skills

On-call support

Multitasking

Education

Certifications: MCP, CompTIA A+, ITIL Foundation

Tools

ServiceNow

Office 365

Intune

Windows Autopilot

Job description

Noblesoft Technologies Inc. in San Francisco, CA, seeks a Desktop Support Technician to provide deskside and remote support for Windows and Apple devices. You will troubleshoot Google Workspace, image and deploy new equipment, and ensure asset tracking and IT policy compliance.

You will manage IT tickets in ServiceNow, onboard new hires, and participate in on-call rotations including nights and weekends, delivering outstanding user support and timely resolutions.