Desktop & End-User Support Specialist (Windows/macOS)

Yochana IT Solutions Inc.; San Francisco (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Yochana IT Solutions Inc. in San Francisco provides deskside and remote support for Windows and Apple desktops and laptops. The role involves troubleshooting Google Workspace, imaging and deploying devices, and configuring end-user systems to keep staff productive.

You will manage ITSM tickets, assist with onboarding, track assets, and coordinate with vendors. The position requires 5–7 years of end-user support, strong customer service, and a collaborative mindset; on-call duty will rotate

Qualifications

• 5–7 years of IT end-user support experience.
• Hands-on with Office 365 troubleshooting and administration.
• Strong Windows 10/11 and macOS knowledge.
• Experience imaging or deploying devices (Autopilot preferred).
• Familiar with networking basics (VPN, DHCP, DNS).
• Proficient with Word, Excel, PowerPoint, Outlook.
• Excellent customer service and multi-ticket prioritization.

Responsibilities

• Provide deskside and remote support for Windows and macOS devices.
• Troubleshoot Google Workspace and related services.
• Image, deploy, and post-deployment device setups.
• Manage asset tagging, inventory, and reporting weekly.
• Handle incident tickets with ITSM tools; classify, assign, and close.
• Assist onboarding of new hires with accounts and access.
• Coordinate with vendors for repairs.
• Adhere to IT policies, security standards, and SLAs.
• Participate in rotational on-call including nights/weekends.

Skills

IT support experience

Windows 10/11

macOS

Office 365 troubleshooting

Intune/Autopilot

Networking basics

Productivity tools

ITSM troubleshooting

On-call rotation

Customer service

Tools

Office 365 Admin

Intune

Autopilot

VPN

TCP/IP

Job description

Yochana IT Solutions Inc. in San Francisco provides deskside and remote support for Windows and Apple desktops and laptops. The role involves troubleshooting Google Workspace, imaging and deploying devices, and configuring end-user systems to keep staff productive.

You will manage ITSM tickets, assist with onboarding, track assets, and coordinate with vendors. The position requires 5–7 years of end-user support, strong customer service, and a collaborative mindset; on-call duty will rotate