Deskside IT Support Tech — Onsite Warehouse (AM Shift)

Golden Star Technology Inc (GST); Hebron Estates (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

Golden Star Technology Inc. (GST) seeks a reliable Desk Side Support Technician to provide onsite IT support for end-users and warehouse operations in our Hebron, Kentucky facility.

Responsibilities include troubleshooting hardware and software issues, provisioning user accounts, and supporting warehouse technologies to ensure timely resolution of service requests. The ideal candidate has strong technical troubleshooting skills, excellent customer service, and experience supporting desktop

Qualifications

• 2+ years of desk-side/desktop support experience.
• Experience with Windows OS, printers, scanners, and peripherals.
• Must be a U.S. Citizen or Permanent Resident and available for 3:30 AM - 12:30 PM shift on-site in Hebron, KY.

Responsibilities

• Provide on-site desk-side support for computer hardware, software, and peripherals.
• Troubleshoot and resolve desktop, laptop, printer, and scanner problems.
• Create, configure, and support user accounts and system access requests.
• Deploy new workstation builds and perform imaging/re-imaging as needed.
• Configure hardware and software for end-user devices prior to deployment.
• Maintain and troubleshoot warehouse printers and handheld scanners.
• Support warehouse applications and hardware systems, including Pick-to-Light and Print-and-Apply (training provided).
• Receive, track, organize, and manage IT asset inventory.
• Deliver, install, relocate, and decommission IT equipment as required.
• Perform IMAC services for desktops, laptops, and related devices.
• Provide technical assistance during system installations, upgrades, and conversions for onsite and remote users.
• Manage and prioritize IT service requests to meet SLA requirements.
• Escalate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Maintain accurate documentation of support activities and asset records.
• Work flexible hours as needed.

Skills

Desk-side support

Windows OS

Printer support

Networking basics

Customer service

Education

CompTIA A+ Certification

Tools

Zebra printers

Handheld scanners

Ticketing systems

Asset management

Job description

Golden Star Technology Inc. (GST) seeks a reliable Desk Side Support Technician to provide onsite IT support for end-users and warehouse operations in our Hebron, Kentucky facility.

Responsibilities include troubleshooting hardware and software issues, provisioning user accounts, and supporting warehouse technologies to ensure timely resolution of service requests. The ideal candidate has strong technical troubleshooting skills, excellent customer service, and experience supporting desktop