Deskside IT Support Specialist (Windows & Mac)

News Corp; Buffalo (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

News Corp. is seeking a Deskside Support Analyst to provide internal technical support for employees and contractors in an in-office role in Depew, NY. The role covers PC/Mac hardware, networking, SCCM, Active Directory, Office 365, Google Suite, and related tasks.

Must be able to communicate technical information clearly and work with customers via in-person, remote access, and ticketing systems. On-site work five days per week is required.

Qualifications

• Two-year or Bachelors Degree in computer sciences or minimum 2 years experience in a corporate IT environment.
• Experience with PC and Mac hardware, printers, and computer networks.
• Strong verbal and written communication skills.
• Experience with desk-side support via in-person, email, or phone.

Responsibilities

• Work directly with customers in person, via phone, via ticketing system, and email.
• Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers.
• Installation, configuration and troubleshooting of MAC and Windows OS, various applications, basic network connections.
• Conference room video and audio support; set up and support of AV equipment and meetings.

Skills

Customer service oriented

Communication skills

Team player

Ability to lift 20 lbs

Education

Bachelors Degree in Computer Science

Tools

SCCM

Active Directory

Office 365

Google Suite

Job description

News Corp. is seeking a Deskside Support Analyst to provide internal technical support for employees and contractors in an in-office role in Depew, NY. The role covers PC/Mac hardware, networking, SCCM, Active Directory, Office 365, Google Suite, and related tasks.

Must be able to communicate technical information clearly and work with customers via in-person, remote access, and ticketing systems. On-site work five days per week is required.